Carolina Dubon Calderon
Brampton,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Supervisor
Compass Group Canada
09.2023 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Travel Agent
Wander Travel
03.2019 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to create and promote special travel packages.
- Developed promotional materials for travel packages to market hot destinations.
Material Handler
Canadian Tire Warehouse
09.2021 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Attached identifying tags to containers to mark with identifying shipping information.
- Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Travel Agent
Summerland Travel
10.2017 - 02.2018
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Demolition
Sat Construction
04.2015 - 11.2015
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
- Operated power equipment to move materials and promote job efficiency.
- Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
- Gathered and disposed of worksite debris to remove safety hazards.
Spanish Interpreter
05.2013 - 11.2015
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
Housekeeping
Prairie Mountain Health Center
11.2013 - 06.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeping
Canada Inn Hotel
09.2013 - 11.2013
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Production
Maple Leaf
05.2012 - 10.2013
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Babysitter
Temple
10.2011 - 05.2012
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Reassured children when upset providing emotional support and stability.
- Assisted children with homework assignments and special projects across different subjects.
Call Center
El Salvador, Decameron Resorts
11.2006 - 02.2008
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Diploma - Travel and Tourism
CDI College, Salvador
No Degree - Business Administration
Universidad Francisco Gavidia El Salvador - UFG
El SalvadorHigh School Diploma - Accounting
Spencer / High School
Skills
- SKILLS & ABILITIES
- Internet and Social Networking (Travel Brands, Huntington, Royal Escenic, Sabre Vacation, Bedsonline etc)
- Microsoft Office (Word, Excel, Power Point, Outlook and Access)
- Warehouse Safety
- Inventory Reporting
- Load Verification
- Sales
- Materials Handling Safety Training
- Stock Allocation
- Heavy Lifting
- Material and Supply Inventory
- Work Assignments
- Team Goals
- Production Support
- Customer Service
Work History
Supervisor
Compass Group Canada
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Timeline
Supervisor
Compass Group Canada
09.2023 - Current
Material Handler
Canadian Tire Warehouse
09.2021 - Current
Travel Agent
Wander Travel
03.2019 - Current
Travel Agent
Summerland Travel
10.2017 - 02.2018
Demolition
Sat Construction
04.2015 - 11.2015
Housekeeping
Prairie Mountain Health Center
11.2013 - 06.2014
Housekeeping
Canada Inn Hotel
09.2013 - 11.2013
Spanish Interpreter
05.2013 - 11.2015
Production
Maple Leaf
05.2012 - 10.2013
Babysitter
Temple
10.2011 - 05.2012
Call Center
El Salvador, Decameron Resorts
11.2006 - 02.2008
Diploma - Travel and Tourism
CDI College, Salvador
No Degree - Business Administration
Universidad Francisco Gavidia El Salvador - UFG
High School Diploma - Accounting
Spencer / High School
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