Carolina Cueto
Military Human Resources Administrator
Longueuil,QC
Summary
Self-motivated Senior Human Resources Administrator with over 15 years of experience in diverse administrative roles. Performs payroll processing, coordinates interviews and handles personnel records and labor relations. Proficient in outlook, Excel and different pay system software. Logical and detail-oriented professional recognized for providing efficient resolutions to employee concerns.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Military Human Resources Administrator
DND
Montreal, QC
12.2011 - Current
- Directed medical, dental and vision benefit packages.
- Liaised between multiple business divisions to improve communications.
- Answered employee inquiries regarding health benefits and options.
- Organized company-wide events designed to boost employee morale.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Developed succession plans and promotion paths for staff.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 16 new employees.
- Oversaw hiring, staffing and labor law compliance.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Updated HR database with new employee information, changes in benefits and other details.
- Coordinated technical training and personal development classes for staff members.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked alongside global business leader to deploy new training strategies.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Completed human resource operational requirements by scheduling and assigning employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Administrative Assistant
DND
Kingston, ON
01.2008 - 04.2012
- Executed record filing system to improve document organization and management.
- Managed over 50 costumers call per day.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Leveraged accounting software to manage expenses and keep track of finances.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Scheduled office meetings and client appointments for staff teams.
- Managed relational database to store information for reference, reporting and analysis.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Interacted with vendors to purchase and set up equipment and services.
Retail Sales Assistant
A&W
Kingston, ON
01.2006 - 01.2009
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
Associate of Arts - Administrative Business Management
Collège CDI
Brossard, QC 09.2000 - 04.2002
Skills
Trilingual (French, Spanish)
Human Resource Management
Training and mentoring
Recruitment
Talent management
Team Building
Organizational Development
File and records management
Personnel file management
Payroll administration
Benefits oversight
Policy and procedure development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of over 16 staff members.
- Resolved product issue through consumer testing.
- Achieved excellent results by fixing all administrative issues with accuracy and efficiency.
Jogging
I love jogging, it makes me feel free and open up my spirit.
Timeline
Military Human Resources Administrator
DND
12.2011 - Current
Administrative Assistant
DND
01.2008 - 04.2012
Retail Sales Assistant
A&W
01.2006 - 01.2009
Associate of Arts - Administrative Business Management
Collège CDI
09.2000 - 04.2002