Carolina Concha
Burnaby,BC
Summary
Experienced digital specialist with a strong background in leading operations, customer acquisition, and client service. Collaborates with high-performance teams to consistently exceed expectations. Develops innovative products, solutions, and services with a keen focus on cultivating long-term internal and external relationships. Adept at identifying and pursuing bold initiatives and ideas that drive success and deliver measurable results in various industries including vehicles, retail, insurance, education, entertainment, travel, and metasearch companies.
Overview
17
17
years of professional experience
Work History
Balkan Bakery
Owner and Manager
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
EXECUTIVE DIRECTOR – FOUNDER
CyP SAS
01.2017 - 07.2023
- In charge of leading new businesses for the company
- Development of comprehensive strategies for clients
- Management of digital equipment
- Develop and expand the human talent of the company
- Increase efficiency in service quality, supporting the growth of both clients and projects
- Relationship, management, and development of business opportunities for clients in the automotive, health, education, insurance, and retail sectors, among others (Some clients: Chevrolet, Kayak, Nestle, Auteco, Primestone)
EARNED AND OWNED MEDIA MANAGER
iProspect
01.2013 - 01.2017
- Open a new service in iProspect: SEO
- Establish work structures to offer a Quality service
- Seek business opportunities related to service
- Relationship, management, and development of business opportunities for clients in the automotive, health, education, insurance, and retail sectors, among others (Some clients: Chevrolet, Pepe Ganga, Arroz Roa, Florhuila, Liberty Seguros, adidas, Reebok, ACDelco, Famisanar, EAN University, Confitecol, Arroz Roa, Florhuila, among others)
- Standardize and stabilize the operation of the SEO service
- Increase the efficiency in the quality of the service supporting the growth of both clients and projects
- Develop and expand the human talent of the team
COMMUNITY MANAGER
Havas Digital
01.2012 - 01.2013
- Strengthening of customer relationships by recovering credibility in a framework improvement of the quality of the service
- Management and development of content on social networks for clients such as Bodytech, Snickers, Fox, Pedigree, Whiskas, education, and entertainment
- Automation of processes through free and paid tools
- Attract new business opportunities
- Strengthen relationships with clients
- Develop the implementation of tools, facilitating and promoting management in the quality of service
CONTENT EDITING
Domoti S.A.S.
01.2012 - 12.2012
INSTITUTIONAL DEVELOPMENT ASSISTANT
Colegio Bilingüe Richmond
01.2010 - 12.2010
COMMUNICATION INTERNSHIP
CLESAPE
01.2009 - 12.2009
SOCIAL COMMUNICATION INTERNSHIP
Save the Children
01.2008 - 12.2008
Education
Certificate - Digital Community Management
El Bosque University
Bogotá, Colombia 01.2012
Post-Baccalaureate Diploma - Interactive Digital Communication
UNR
Rosario, Argentina01.2011
Bachelor's Degree - Social communication and Journalism
La Sabana University
Chía, Colombia 01.2009
High School Degree -
New England School Bogota (Bilingüe)
Bogotá, Colombia01.2004
Skills
- Organizational skill
- Time Management
- Active listening
- Conflict Resolution
- Customer service
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
Awards
- Best business plan in Communication Nomination, Revista All to Heaven, La Sabana University, 01/01/08
- Best Reporting in Depth Journalism, Gay tolerance, La Sabana University, 01/01/08
- Harvard University Project Presentation Award, Bogotá, Harvard University Library Monroe Gutman, 01/01/03
Hobbies and Interests
- Family Time
- Travel
- Music
- Movies
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- I really enjoy Pilates
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I enjoy cooking for friends and family gatherings
- Outdoor Recreation
Timeline
Balkan Bakery
Owner and Manager
10.2023 - Current
EXECUTIVE DIRECTOR – FOUNDER
CyP SAS
01.2017 - 07.2023
EARNED AND OWNED MEDIA MANAGER
iProspect
01.2013 - 01.2017
COMMUNITY MANAGER
Havas Digital
01.2012 - 01.2013
CONTENT EDITING
Domoti S.A.S.
01.2012 - 12.2012
INSTITUTIONAL DEVELOPMENT ASSISTANT
Colegio Bilingüe Richmond
01.2010 - 12.2010
COMMUNICATION INTERNSHIP
CLESAPE
01.2009 - 12.2009
SOCIAL COMMUNICATION INTERNSHIP
Save the Children
01.2008 - 12.2008
Certificate - Digital Community Management
El Bosque University
Post-Baccalaureate Diploma - Interactive Digital Communication
UNR
Bachelor's Degree - Social communication and Journalism
La Sabana University
High School Degree -
New England School Bogota (Bilingüe)
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