CAROLINA COLMENARES

Strategic Planning

• Work collaboratively with the SLT team and provide advice and support that will help the company achieve its goals and objectives from an HR perspective and provide consistent HR direction and guidance across the organization
• Build, enhance, and update the Company handbook, policies, and guiding principles to ensure a solid operational foundation while promoting company culture, mission & core values
• Assist all departments in talent acquisition and full-cycle recruitment

Learning & Development

• Identify new, effective, and efficient training solutions while continually assessing existing requirements
• Initiate coaching of individuals with growth and leadership potentials to reinforce retention
• Identify and assign CRESTCOM, leadership training
• Partner with third parties and government grants

Compensation & Benefits

• Reduced benefits administration costs by 12% by negotiating prices and fees, while ensuring continuation and improvement of services.
• Develop and administer benefits, compensation, employee performance reviews, and succession talent plans to remain equitable and competitive
• Research and identify new rewards & recognition strategies to continually enhance employee engagement and motivation
• Process bi-weekly payroll through Ceridian-PowerPay/Dayforce
• Responsible for overseeing and coordinating the process for pay equity and job evaluation
• Provide advice on the development and maintenance of job descriptions and position risk assessments

Employee Relations

• Deliver both strategic and tactical HR support and programs to employees and managers, including performance management, learning and development, compensation programs, and all aspects of employee relations
• Build credibility and trust among employees, resolve employee concerns with compassion, empathy, and follow-through
• Conduct investigations or facilitate third-party-led investigations in accordance with HR policies and procedures for the counties and local municipalities where appropriate

Health & Safety

• Manage the health and safety program, work closely with the production and distribution center to mitigate/eliminate risks and ensure compliance with the OHSA regulations
• Experience with WSIB, WCB, WorkSafeBC and EHT reports

Other HR duties

• Identify opportunities for improvement and implement best practices
• Manage the tactical, day-to-day operations of HR systems and actively function as a strategic resource
• Support the automatization and development of key reports, analytics, and metrics
• Strong initiative and desire to achieve results by being hands-on and collaborative
• Manage projects and develop robust change management practices to support the successful implementation of HR programs and initiatives
• Create and maintain an employee recognition program
• Create a social committee in Canada and organize monthly social activities, company events, donation campaigns and much more.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Improved and promoted internal communication programs
• Managed and coordinated different projects with the internal website
• Rebuilt & created new pages for a more visual and user-friendly page
• Simplified, improved & automated different processes and workflows seeking improvements and efficiencies
• Team coaching and support for new team members
• Experience in managing complex, collaborative, and fast paced projects to improve the communication tools of our department Identifying media opportunities and implementing campaigns throughout the year
• Updated internal communication team with news from the department
• Managed the development of videos from start to finish, planning, scripting, coordinating recording sessions, reviewing video edits and publishing
• Assisted with payroll
• Served as the primary point of contact for inquiries related to the Canada employee portal in all Canada
• Reviewed and audited daily data entries for accuracy in the HR system
• Responsible for scheduling and delivering training to the internal employee data system
• Supported the compensation team: AIP plans, annual salary review, Job titles & Job profile
• Prepared and coordinated the application process for employment letters for all employees in Canada
• Supported the HR team with unit opening, translating different presentations, new hiring processes, meetings, and investigations into Spanish.

• Audited and ensured daily data entries are properly captured in the HR system
• Generated reports on general HR activities
• Updated, edited, and maintained employee’s data
• Assisted with payroll salaried employees and frontline if needed
• Provided guidance and support to the Canada Employee Portal
• Sent and distributed frontline and salaried benefits package emails
• Entered benefits manual cheques into Global View
• Prepared employment letters for all the employees across Canada
• Managed the internal webpage updates and improvements for the benefits, compensation, and employee portal pages
• Recommend actions to improve existing processes supporting HR functions
• Responded to external agencies as needed
• Worked on different projects to improve the communication tools in our department

• Sent and distributed frontline and salaried benefits packages emails
• Prepared employment letters for all the employees across Canada
• Managed the internal webpage updates and improvements (benefits, compensation, and employee portal)
• Supported different units by translating presentations, new hire processes, and meetings
• Implemented surveys

• Translated and prepared a safety manual for Spanish employees
• Conducted/coordinated safety training for new hires and temporary staff in English & Spanish
• Identified and assessed potential hazards, providing recommendations and following up on the implemented recommendation
• Created safe work environment by complying with safety, health and security requirements.
• Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.

• Prepared orientation and training program packages for new hires
• Performed Health and Safety procedures based on WHMIS & Ministry of Labour guidelines
• Accurately entered weekly payroll data into the HRIS system and prepare ROE
• Conducted audits on personnel files to ensure legislative compliance
• Updated job descriptions and post job ads to job boards such as Indeed
• Conducted phone interviews, background checks, and employment verification

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Handled incoming and outgoing shipping and receiving activities.
• Managed time effectively to ensure that all customers were served in a timely manner
• Recruited, interviewed, and hired new team members
• Coached and mentored new team members on customer safety as a priority
• Developed and delivered training to new team members on efficiency resulting in 95% accuracy for order taking
• Developed and maintained team member schedule ensuring adequate staffing during business hours

• Produced internal communications for the employees website
• Developed communications strategies to drive forward progress in public relations.
• launched voluntary health and wellness programs
• Directed and developed the production of the monthly newsletter
• Managed the coordination of special events organized by the local news
• Drafted speeches for company executives and advised on media talking points.
• Collaborated with other departments to develop integrated branding and public relations strategies.