Carolina Cervantes
National City
Summary
Throughout my work experience, I have successfully and consistently met and exceeded my goals through insightful decisions. I am a diligent and forward-thinking professional with an attentive demeanor and team-oriented nature. I strive through my daily life to provide respect and consideration for others to prepare myself and learn for the future. With these experiences, I strive to encourage my students to thrive on their own, to learn their own methods and theories. I would assist when needed to strive on their own creativity.
Overview
2
2
years of professional experience
Work History
Volunteer
National City School District
04.2025 - 05.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Aided classroom management by providing one-on-one support for students requiring additional assistance.
- Supervised recess periods, ensuring safety rules were followed while promoting healthy physical activity.
- Developed a positive rapport with students, making them feel comfortable asking questions or seeking help.
- Enhanced student engagement by implementing interactive and hands-on activities in the classroom.
- Assisted in organizing school events, fostering a positive school culture and community involvement.
- Assisted in coordinating fundraising events that led to increased resources for classrooms and extracurricular programs.
- Supported teachers in developing strategies to improve overall academic performance of students.
- Prepared materials for class activities and art projects.
- Helped teacher prepare instructional material and displays.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Patient Service Representative
Family Health Centers of San Diego
06.2023 - 11.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Ensured professional relationships with children and parents
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Educated parents on relevant topics such as child development milestones, early learning standards, and positive discipline techniques during check ins or request from parents over the phone to schedule.
- Supported families in identifying additional community resources to address specific needs such as PECSS, FSS, or case manager systems of PDS.
- Enhanced the overall reputation of our organization by consistently providing the correct high-quality referrals and support services to families.
- Built solid and trusting professional relationships with children and families, fostering trust and communication to meet their needs.
- Developed strong relationships with childcare providers to ensure accurate information and high-quality recommendations for families.
- Always including the up-to-date knowledge with our child sick policies
- Established trust with patients and families through empathy, active listening, and clear communication during consultations.
Education
No Degree - Elementary Education
Southwestern College
Chula Vista, CA05-2026
High School Diploma -
Hilltop Senior High School
Chula Vista06-2017
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Team collaboration
- Leadership qualities
- Computer skills
- Adaptability and dependability
- Flexible schedule
- Customer service
- Relationship building
- Public speaking
- Answering phones
- Foreign language proficiency
- Social media management
- Telephone etiquette
- Photography and videography
- Data entry
- Trilingual expertise
- Recordkeeping and confidentiality
- Team leadership
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Volunteer
National City School District
04.2025 - 05.2025
Patient Service Representative
Family Health Centers of San Diego
06.2023 - 11.2024
No Degree - Elementary Education
Southwestern College
High School Diploma -
Hilltop Senior High School
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