Carolina Carranza
Bakersfield
Summary
Highly organized professional with 4+ years of exceptional customer service, retail sales.
Overview
8
8
years of professional experience
Work History
Member Experience Ambassador
In-Shape Solutions LLC.
05.2021 - Current
- Welcome/sign in guests
- Membership enrollment
- Assist guests with equipment & facility amenities
- Account management
- Customer conflict resolution
- Maintain clean, safe & well stocked facilities to ensure member satisfaction
- Responsible for pool & spa water treatment
Receptionist Administrator
Reliable Healthcare
11.2024 - 02.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Server /Advanced Cashier
Si Senor Grill
06.2020 - 07.2021
- Welcome and assist customers
- Cash out customers
- Assist customers and serve them with their needs
- Maintained loss prevention by ensuring their food was correct
- Proper money handling at the close of each shift
- Customer dissatisfaction resolution
Sales Associate
Bath & Body Works
10.2019 - 06.2021
- Welcome and assist customers with finding desired products
- Assist customers with product returns
- Filed damaged product returns to corporate office
- Processed segment data to ensure team met sales goal expectations per hour for the mandated intervals (day, week, month, year)
- Maintained loss prevention by ensure accurate product counts/sales
- Customer dissatisfaction resolution
Server Assistant
Red Lobster
03.2017 - 07.2018
- Welcome and seat guests in specifically assigned seating areas based on daily seating system
- Deliver completed food orders to correct guest tables
- Ensure guests were satisfied with service provided
- Clean guest areas & restrooms, re-stock guest dining tables and kitchen
Education
Bakersfield College - General Education,Psychology
Bakersfield College
Bakersfield, CA01.2019
Highland High School - General Education
Highland High School
Bakersfield, CA01.2018
Skills
- Membership enrollment
- Customer conflict resolution
- Account management
- Facility maintenance
- Customer service
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Reliable Healthcare
11.2024 - 02.2025
Member Experience Ambassador
In-Shape Solutions LLC.
05.2021 - Current
Server /Advanced Cashier
Si Senor Grill
06.2020 - 07.2021
Sales Associate
Bath & Body Works
10.2019 - 06.2021
Server Assistant
Red Lobster
03.2017 - 07.2018
Bakersfield College - General Education,Psychology
Bakersfield College
Highland High School - General Education
Highland High School