Summary
Overview
Work History
Education
Skills
Volunteer
Work Availability
Quote
Timeline
Volunteer
Carolina Azevedo Osorio

Carolina Azevedo Osorio

Marketing & Sales
Ajax,ON

Summary

Charismatic, energetic and dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand with positive attitude. Experience in Marketing & Sales some multinational companies, including CPG/ FMCG industry. Self-started, goal-oriented and able to work as a team or independently who is passionate about people, brands and the history they represent.

Overview

10
10
years of professional experience
9
9
years of post-secondary education

Work History

Service Business_ Planner

Ikea
Oshawa, ON
10.2021 - Current


  • Assessing a customer’s need quickly and selling a solution, providing accurate designs and detailed layout solutions, and all sorts of support to aid them in their buying decision.
  • Improving sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Resolving conflicts and negotiated mutually beneficial agreements between parties.
  • Creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Training and coaching apprentices on product features, services, customer selling skills and technical requirements.
  • Ensuring merchandise is presented according to store standards and is properly labeled and signed, and adhering to inventory control procedures.

Supervisor Key Holder

Carters
Pickering, ON
09.2019 - 12.2020
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Merchandising Associate

TNG Jim Pattison Group
Ajax, ON
07.2019 - 07.2020
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Worked closely with managers, suppliers and buyers to stock retail locations (Shopper Drug Mart, Loblaws, Super Store, Metro, Michaels, Home Depot).

Sales Associate

Carters
Pickering, ON
04.2019 - 09.2019
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Training Specialist

Tarkett
São Paulo And Through Brazil
08.2011 - 05.2015
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assisted in analyzing and assessing training and development needs for stores, departments and individuals.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving over 75 product and best sales practices training sessions for resellers and staff.
  • Planned and delivered account management training to more than 20 (twenty) account managers per year, and worked with an average of 30 (thirty) participants per class, increasing of 27,77% of trainees

Trade Marketing Specialist

Philip Morris
Porto Alegre, Brazil
09.2009 - 08.2011


  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Negotiated, prepared and signed contracts with more than 20 clients per month.
  • Managed needs of more than 12 customers visits per day using strong prioritization and multitasking abilities.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Increased brand awareness and sales by implementing effective marketing campaigns and strategies.
  • Awarded 2 (two) times as the best Business Agent of the RS (Performance Program).
  • Evaluated as VIP in the Quality Audit of 2010, with 111,5% of improved performance

Education

MBA - Marketing

Fundacao Getulio Vargas
Brazil
03.2007 - 12.2009

Bachelor of Arts - Architecture And Urbanism

Pontificia Universidade Catolica (PUCRS)
Brazil
08.1997 - 08.2003

Skills

Organization and Time Management

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Volunteer

TIFF – Toronto International Film Festival - Venue &   Festival Helper, Sep/2016

Pan American & Parapan American Games - Venue Management   & Event Service, Aug/2015


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Service Business_ Planner

Ikea
10.2021 - Current

Supervisor Key Holder

Carters
09.2019 - 12.2020

Merchandising Associate

TNG Jim Pattison Group
07.2019 - 07.2020

Sales Associate

Carters
04.2019 - 09.2019

Training Specialist

Tarkett
08.2011 - 05.2015

Trade Marketing Specialist

Philip Morris
09.2009 - 08.2011

MBA - Marketing

Fundacao Getulio Vargas
03.2007 - 12.2009

Bachelor of Arts - Architecture And Urbanism

Pontificia Universidade Catolica (PUCRS)
08.1997 - 08.2003

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Carolina Azevedo OsorioMarketing & Sales