Carolina Arredondo
San Diego
Overview
2
2
years of professional experience
Work History
Server
Dennys Restaurant
Chula Vista
03.2023 - Current
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Resolved customer complaints in a timely manner.
- Promoted special events or discounts to increase sales volume.
- Managed cash register operations including deposits and reconciling discrepancies.
- Analyzed customer feedback to identify trends and areas for improvement.
- Provided leadership and direction to restaurant employees.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Assisted in recruiting, training, and scheduling staff members.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Monitored customer service standards and took corrective action when needed.
- Ensured compliance with health and safety regulations.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted personnel with duties and tasks during high-volume periods.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded to ad hoc cleaning duties at end of shift.
- Filled condiments and napkin containers during slack periods.
Skills
- Customer service
- Order accuracy
- Cash register management
- Health and safety compliance
- Inventory management
- Staff training
- Team collaboration
- Conflict resolution
- Customer feedback analysis
- Menu knowledge
- Dining area maintenance
Languages
Spanish
Professional
Timeline
Server
Dennys Restaurant
03.2023 - Current