Carolin O'Brien
Norquay,SK
Summary
Proven Healthcare Sales Advisor at A Place For Mom Inc., adept in CRM proficiency and exceptional communication, consistently exceeded sales targets. Leveraged problem-solving abilities to enhance customer satisfaction and foster long-term relationships, achieving significant revenue growth through strategic pipeline management and effective negotiation skills.
Overview
24
24
years of professional experience
Work History
Healthcare Sales Advisor
A Place For Mom Inc.
02.2016 - Current
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
Home Care Coordinator
Regina Qu'Appelle Health Region
02.2013 - 02.2016
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Assisted families in understanding available resources, insurance coverage options, and financial implications related to home-based health services.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
Real Estate Broker
Century 21 Real Estate LLC
10.2000 - 12.2012
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Education
Bachelor Of Real Estate Management - Real Estate Broker
Ontario Real Estate Association
01.2000
Associate Of Commerce And Business Administration - Marketing Management - Customer Relationship Marketing
Devry Institute of Technology
Toronto, ON01.1990
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- CRM proficiency
- Pipeline Management
- Sales Forecasting
- Problem-solving abilities
- Reliability
- Excellent Communication
Languages
English
Full Professional
Timeline
Healthcare Sales Advisor
A Place For Mom Inc.
02.2016 - Current
Home Care Coordinator
Regina Qu'Appelle Health Region
02.2013 - 02.2016
Real Estate Broker
Century 21 Real Estate LLC
10.2000 - 12.2012
Bachelor Of Real Estate Management - Real Estate Broker
Ontario Real Estate Association
Associate Of Commerce And Business Administration - Marketing Management - Customer Relationship Marketing
Devry Institute of Technology
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