Carolin Grisch
Hamilton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
LBC Capital
02.1999 - Current
- Handled customer inquiries via email and telephone courteously and professionally for existing accounts for Transportation, Construction and Specialty client.
- Actively listened to customers, handled concerns quickly and escalated major issues to manager.
- Updated bank account information and addresses to maintain customer records, provided payout quotes, audit confirmations, insurance proof of losses, and refunds on leases and loans.
- Provided primary customer support to internal and external customers.
- Successfully trained new team members who have joined customer service department.
- As a senior customer service representative I have signing authority for payouts and refunds
Executive Assistant
Rogers Cable
05.1992 - 06.1997
- Assistant to the Engineering Manager
- Screened calls and emails and responded accordingly to support Engineering Team.
- Assisted with inputting annual budget
- Prepared month end reports
Customer Service Representative
Rogers Cable
04.1985 - 05.1992
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Dealt with customers face to face in retail centre.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Assisted in training new team members.
Education
Marketing Diploma - Marketing
Mohawk College of Applied Arts And Technology
Hamilton, ON08.1984
Skills
- Active Listening
- Staff Training
- Customer Relations
- Senior Leadership Support
- Problem-Solving Ability
- Calm and Professional Under Pressure
Languages
English
Full Professional
Timeline
Customer Service Representative
LBC Capital
02.1999 - Current
Executive Assistant
Rogers Cable
05.1992 - 06.1997
Customer Service Representative
Rogers Cable
04.1985 - 05.1992
Marketing Diploma - Marketing
Mohawk College of Applied Arts And Technology
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