Carolin Brookings
Cocagne,NB
Summary
Experienced professional supporting suicide loss survivors through coaching and community management. Proven track record in actuarial analysis and resource management, enhancing accuracy through statistical techniques. Effective mentor and collaborator in team environments. Demonstrates strong leadership in decision-making and technical support, coupled with exceptional customer service.
Overview
17
17
years of professional experience
Work History
Suicide Bereavement Coach
Suicide Bereavement Coaching With Caro Brookings
01.2021 - Current
- I support suicide loss survivors with their grief through 1:1 and group coaching.
- I manage my virtual assistant who supports me with a variety of projects.
- I manage my own private Facebook group with around 1,000 members, adding value and engaging with members.
- I host regular interview series, support series and masterclasses to share tools and techniques with other suicide loss survivors.
Stay at Home Mom
N/A
02.2018 - 01.2021
Actuarial Analyst
Zurich Insurance Plc
09.2014 - 02.2018
- Calculated reserves for various lines of business and communicated the results to senior stakeholders.
- Improved forecasting accuracy of reserves by utilizing advanced statistical techniques and predictive analytics.
- Mentored junior analysts in the development of their technical skills and managed interns, fostering a collaborative team environment.
- Assisted in regulatory compliance efforts through detailed documentation of actuarial methods and procedures.
Resource Planner
WDS Global
05.2010 - 10.2011
- Streamlined scheduling processes for improved productivity and reduced staff overtime hours.
- Monitored actual vs planned resource usage, allowing swift identification of deviations from plan and enabling corrective actions.
- Implemented advanced forecasting techniques to predict future resource needs accurately, enabling proactive adjustments to optimize performance.
- Approved or declined vacation requests, based on projected resource requirements.
Inbound Call Center Agent
WDS Global
09.2007 - 05.2010
- Provided technical support for HTC phones in English and German, via phone and e-mail.
- Assisted new hires with their training and development, fostering a supportive work environment for all team members.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
Warehouse Worker
Orca Book Services
02.2007 - 09.2007
- Checked returned books for damages, returning undamaged books to their correct location.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Bachelor of Science - Mathematics With Actuarial Science
University of Southampton
Southampton, United Kingdom07.2014
High School Diploma -
Bournemouth Adult Learning
Bournemouth, United Kingdom08.2011
Skills
- Demand Forecasting
- Staff Scheduling
- Supervision and Leadership
- Excellent Communication
- Teamwork and Collaboration
- Presentation Skills
- Customer Service
- Self-Directed
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Suicide Bereavement Coach
Suicide Bereavement Coaching With Caro Brookings
01.2021 - Current
Stay at Home Mom
N/A
02.2018 - 01.2021
Actuarial Analyst
Zurich Insurance Plc
09.2014 - 02.2018
Resource Planner
WDS Global
05.2010 - 10.2011
Inbound Call Center Agent
WDS Global
09.2007 - 05.2010
Warehouse Worker
Orca Book Services
02.2007 - 09.2007
Bachelor of Science - Mathematics With Actuarial Science
University of Southampton
High School Diploma -
Bournemouth Adult Learning
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