Carole Riddick
Peterborough,ON
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Dietary Aid Cook/General Aid
Chartwell Jacksons Creek
- 4 years
Driver
Sidey’s NAPA Auto Supply
- 3 years
Office Assistant (Volunteer)
New Canadian Center
- 1 year
Deli Clerk/ Customer Service
Loblaw’s
- 6 years
Mail Handler and Sorter
Canada Post Rural Mail Service
- 5 years
Housekeeper, private
Cleaning homes for seniors assist with meals
- 3 years
Environmental Services Housekeeper
Royal Gardens Retirement Home
12.2024 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
CSR
Windsor Drycleaning
06.2024 - Current
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Clerk Harbour
Front Laundry Villa
01.2007 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Chip Truck
Lakefield Pit Stop
01.2021 - 01.2022
Housekeeper
Kawartha Downs Casino
01.2019 - 01.2020
Cashier
Country Style
01.2018 - 01.2019
Dietary Aide
Jackson Creek Retirement Home
01.2014 - 01.2016
Deli, Seafood, Home Meals, cashier
Loblaws
01.1995 - 01.2001
Education
General Education Diploma -
TriArch Educational Services
01.2006
Skills
- Over 15 years of dedicated customer service
- Graduate customer service program (95%)
- WHMIS, First Aid/CPR trained
- Exceptional skills using cash register
- Excellent memory and attention to detail
- Receptive to work all schedule shifts
- Hardworking, Dedicated, Reliable
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Languages
English
Full Professional
Certification
- [Area of certification] Training - [Timeframe]
Interests
- Gym Workouts
- Swimming
- Gardening
- Outdoor Recreation
- Kayaking
Timeline
Environmental Services Housekeeper
Royal Gardens Retirement Home
12.2024 - Current
CSR
Windsor Drycleaning
06.2024 - Current
Chip Truck
Lakefield Pit Stop
01.2021 - 01.2022
Housekeeper
Kawartha Downs Casino
01.2019 - 01.2020
Cashier
Country Style
01.2018 - 01.2019
Dietary Aide
Jackson Creek Retirement Home
01.2014 - 01.2016
Clerk Harbour
Front Laundry Villa
01.2007 - 01.2024
Deli, Seafood, Home Meals, cashier
Loblaws
01.1995 - 01.2001
Dietary Aid Cook/General Aid
Chartwell Jacksons Creek
Driver
Sidey’s NAPA Auto Supply
Office Assistant (Volunteer)
New Canadian Center
Deli Clerk/ Customer Service
Loblaw’s
Mail Handler and Sorter
Canada Post Rural Mail Service
Housekeeper, private
Cleaning homes for seniors assist with meals
General Education Diploma -
TriArch Educational Services
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