Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carole Quackenbush

Summary

Dynamic and detail-oriented professional with a proven track record at Cote Gold Mine, excelling in transportation coordination and customer service. Recognized for enhancing operational efficiency through effective communication and problem-solving skills. Adept at multitasking and training new staff, ensuring compliance with safety protocols while fostering a collaborative team environment.

Overview

9
9
years of professional experience

Work History

Travel and Transportation Administrator

Cote Gold Mine
02.2020 - 04.2025
  • Ran and Operated the Cote Gold Bus Terminal
  • Assisted in coordinating transportation schedules to enhance operational efficiency.
  • Collaborated with team members to streamline communication between departments.
  • Participated in training sessions on transportation policies and procedures.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Booked and reserved rooms for the workers for when they arrived at the gold mine in Gogama
  • All other Administrative duties as assigned

Front Desk / Receptionist

Just Accurate Services
12.2018 - 01.2020
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated scheduling for appointments and meetings, optimizing resource allocation.
  • Implemented efficiency improvements in reception workflows, enhancing overall guest experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Resolved customer problems and complaints.

General Labor Construction Worker

Belanger Construction
04.2016 - 12.2018
  • General Labor
  • Ensured compliance with safety regulations and maintained a clean job site.
  • Flagging
  • Worked the weigh station

Education

Family And Community Services

CTS College
Greater Sudbury, ON
04-2009

High School Diploma -

Franco Jeunesse High School
Greater Sudbury, ON
06-1988

Skills

  • Customer service
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Data entry
  • Work Planning and Prioritization
  • Conflict resolution

Languages

French
Professional Working

Timeline

Travel and Transportation Administrator

Cote Gold Mine
02.2020 - 04.2025

Front Desk / Receptionist

Just Accurate Services
12.2018 - 01.2020

General Labor Construction Worker

Belanger Construction
04.2016 - 12.2018

Family And Community Services

CTS College

High School Diploma -

Franco Jeunesse High School
Carole Quackenbush