Carole Quackenbush
Summary
Dynamic and detail-oriented professional with a proven track record at Cote Gold Mine, excelling in transportation coordination and customer service. Recognized for enhancing operational efficiency through effective communication and problem-solving skills. Adept at multitasking and training new staff, ensuring compliance with safety protocols while fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Travel and Transportation Administrator
Cote Gold Mine
02.2020 - 04.2025
- Ran and Operated the Cote Gold Bus Terminal
- Assisted in coordinating transportation schedules to enhance operational efficiency.
- Collaborated with team members to streamline communication between departments.
- Participated in training sessions on transportation policies and procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Booked and reserved rooms for the workers for when they arrived at the gold mine in Gogama
- All other Administrative duties as assigned
Front Desk / Receptionist
Just Accurate Services
12.2018 - 01.2020
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for appointments and meetings, optimizing resource allocation.
- Implemented efficiency improvements in reception workflows, enhancing overall guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Resolved customer problems and complaints.
General Labor Construction Worker
Belanger Construction
04.2016 - 12.2018
- General Labor
- Ensured compliance with safety regulations and maintained a clean job site.
- Flagging
- Worked the weigh station
Education
Family And Community Services
CTS College
Greater Sudbury, ON04-2009
High School Diploma -
Franco Jeunesse High School
Greater Sudbury, ON06-1988
Skills
- Customer service
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Data entry
- Work Planning and Prioritization
- Conflict resolution
Languages
French
Professional Working
Timeline
Travel and Transportation Administrator
Cote Gold Mine
02.2020 - 04.2025
Front Desk / Receptionist
Just Accurate Services
12.2018 - 01.2020
General Labor Construction Worker
Belanger Construction
04.2016 - 12.2018
Family And Community Services
CTS College
High School Diploma -
Franco Jeunesse High School