Summary
Work History
Skills
Languages
Timeline
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Carole Nicholson

Sooke,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Director of Ideal Protein Weight Loss Clinic

Pharmasave
Sooke, B.C.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored and coordinated workflows to optimize resources.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.

Collections Recovery Specialist

Private Concrete Construction Co.
Richmond, B.C.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated to collect balance in full.
  • Increased company revenue by recovering overdue payments from delinquent accounts in a timely manner.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Managed a diverse portfolio of accounts, prioritizing high-value cases while still addressing smaller balances efficiently.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Generated and distributed monthly customer statements.

Administrative Assistant to the CEO

New Image College
Vancouver, BC
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Scheduled office meetings and client appointments for staff teams.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Skills

  • Customer Service Management
  • Product Promotion
  • Direct Sales
  • Recruitment

Languages

English
Native or Bilingual

Timeline

Director of Ideal Protein Weight Loss Clinic

Pharmasave

Collections Recovery Specialist

Private Concrete Construction Co.

Administrative Assistant to the CEO

New Image College

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Carole Nicholson