Carole Loiselle
London,ON
Summary
Proven Manager at Oxford St Valu-mart, adept in enhancing customer satisfaction and loyalty through effective communication and time management. Excelled in mentoring staff and optimizing operational efficiencies, significantly improving service standards. Skilled in reporting, multitasking, and ensuring regulatory compliance, I bring a track record of fostering team excellence and achieving quality outcomes.
Overview
25
25
years of professional experience
Work History
Manager
Oxford St Valu-mart
London, Ontario
01.1999 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
GED -
Clarke Road Secondary
London, ON06-1979
Skills
- Communication Skills
- Reporting and documenting
- Multitasking Abilities
- Time management abilities
- Customer Relations
Timeline
Manager
Oxford St Valu-mart
01.1999 - 01.2024
GED -
Clarke Road Secondary
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