Carole LeDrew
Winchester
Summary
At Bell Canada, I spearheaded the automation of network access workflows, enhancing efficiency and user autonomy through comprehensive documentation and training. Demonstrating strong team leadership and technical acumen, I significantly improved process understanding and maintenance, while adeptly managing office logistics and financial responsibilities.
Overview
37
37
years of professional experience
Work History
Security & Acess Manager
Bell Canada
07.1986 - 04.2023
Automating workflows required to granting access to the network. Provided requirements to developers, tested and implemented the process workflows into the tool for user access to the network.
Created documentation to assist users in order to provide self-serve requests.
Provided training to team members on new tools.
Created hands on documentation to trouble shoot and detailed information on background workflow required to not only maintain but understand the process on how the automation works.
Managed the ordering of all office / coffee supplies
Dealing with customers on a daily to resolve any issues that they encounter
Paid invoices
Education
High School Diploma -
Charlebois High School
Ottawa, ON06.1984
Skills
- Team Leadership
- Team player
- Time Management
- Verbal and written communication
- Ability to multitask
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Security & Acess Manager
Bell Canada
07.1986 - 04.2023
High School Diploma -
Charlebois High School