Carole LeDrew

Automating workflows required to granting access to the network. Provided requirements to developers, tested and implemented the process workflows into the tool for user access to the network.

Created documentation to assist users in order to provide self-serve requests.

Provided training to team members on new tools.

Created hands on documentation to trouble shoot and detailed information on background workflow required to not only maintain but understand the process on how the automation works.

Managed the ordering of all office / coffee supplies

Dealing with customers on a daily to resolve any issues that they encounter

Paid invoices