Carole Davis
Burlington,ON
Summary
Energetic and reliable professional seeking a position as a part time Travel Agent Bringing forth strong customer service and retail management skills to create memorable travel experiences for clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Manager – Front Store Manager
Shoppers Drug Mart
05.2008 - 05.2024
- Managed day-to-day store operations and supervised a team of 35 employees
- Developed strategies to meet monthly sales targets and oversaw inventory control
- Improved customer satisfaction by providing exceptional service and team training.
Bilingual Customer Service Sales Representative
Ryan Medical
09.2005 - 05.2006
- Handled customer orders, inquiries, and resolved issues promptly
- Developed strong interpersonal and problem-solving skills.
Education
Sales and Marketing Diploma -
Sheridan College
01.2004
Medical Administration Certificate -
Sheridan College
01.2003
High School Diploma -
Saunders Secondary School
01.2002
Skills
- Customer Service: Demonstrates excellent ability to understand and meet customer needs
- Retail Management: Experienced in achieving annual business goals
- Communication: Displays effective verbal and written communication skills
- Organization: Skilled in arranging and managing travel plans
- Attention to Detail: Pays close attention to all aspects of travel arrangements
- Language Skills: Fluent in English and French
Certification
Certified Travel Associate (CTA), The Travel Institute, 07/2024
References
Available upon request
Hobbies and Interests
Passionate about exploring diverse cultures and destinations.
Timeline
Retail Manager – Front Store Manager
Shoppers Drug Mart
05.2008 - 05.2024
Bilingual Customer Service Sales Representative
Ryan Medical
09.2005 - 05.2006
Sales and Marketing Diploma -
Sheridan College
Medical Administration Certificate -
Sheridan College
High School Diploma -
Saunders Secondary School