Carole Comeau
Bedford,NS
Summary
Forward thinking bilingual AR & AP Manager, Finance Manager and Operations Manager with proven track record of success in remote people management and development, budgeting building relationships with key stakeholders, project management and business development. A strategic
leader with expertise in contact centers and the proven ability to coach leaders, teams, implement programs and effective solutions, improve efficiency, and consistently drive revenue. Outstanding training, coaching, communication, negotiating and conflict resolution skills within
fast-paced, high-pressure business environments.
Overview
33
33
years of professional experience
Work History
Director of Operations
IFS Financial Services Inc
07.2022 - Current
- Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Develop and execute strategic plans to achieve organizational goals and drive sustainable growth.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Manage AR & AP activities.
- Encourage change management during system upgrades
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Senior Finance Manager
Coca Cola Canada Bottling Ltd
12.2014 - 07.2022
- Directed annual budget process and quarterly forecast updates, integrating financial data from multiple sources to ensure accurate projections.
- Increased financial efficiency by streamlining budgeting processes and implementing cost-saving measures.
- Managed successful implementation of new ERP system which improved interdepartmental communication across all organizational levels.
- Reduced outstanding receivables through improved credit control procedures and proactive collection efforts.
- Partnered with the General Manager to drive the revenue, operating income and other business metrics of the Sales Centre, as well as build a Regional strategy (e.g. Long Term and Short Plans)
- Ensured compliance with accounting principles, company policies and procedures and other governance guidelines issued by the Internal Control Department and the Head Office
- Established strong relationships with banks and investors, securing favorable financing terms for business growth initiatives.
Google and Directory Specialist - Part-time
Websites.ca
06.2017 - 04.2022
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Managed all social media platforms.
- Maintenance of website directory as well as helping customers set up their Google Services via phone or email.
Independent Mortgage Broker
Mortgage Managers Brokerage Inc
04.2014 - 05.2016
- Developed strategies to recruit clients and maintain long-term connections, fostering customer loyalty and repeat business opportunities.
- Demonstrated excellent negotiation skills when working with underwriters to obtain favorable mortgage terms for borrowers in challenging situations.
- Ensured exceptional customer service by maintaining consistent communication throughout the entire mortgage origination process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
Operations Manager
Yellow Pages Group
06.2007 - 03.2014
- Managed a team of 25 staff across 4 provinces
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Senior Manager
Bell Canada
03.1991 - 03.2007
- Responsible for operations of Mobility Contact Centers in Atlantic Provinces
- Staff accountability of 21 Front Line Managers and 255 Unionized full-time employees (front line CSRs, workforce management team, billing team, AP and AR teams, Payroll team and HR) in multiple offices
- Management of $11.5M budget
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Consistently met or exceeded annual performance targets
Education
Business Management - Commerce And Business Administration
University of New Brunswick
Fredericton, NB09.1997
College Diploma - Business Administration
New Brunswick Community College
Bathurst, Canada06.1988
Skills
- Bilingual (French and English)
- Accounts Receivable and Accounts Payable
- Process Improvement
- Strategic Planning
- Process Improvements
- Resource Allocation
- Business Management
- Cost Control
- Employee Development
- Budget forecasting
- KPI Tracking
- Business Forecasting
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Director of Operations
IFS Financial Services Inc
07.2022 - Current
Google and Directory Specialist - Part-time
Websites.ca
06.2017 - 04.2022
Senior Finance Manager
Coca Cola Canada Bottling Ltd
12.2014 - 07.2022
Independent Mortgage Broker
Mortgage Managers Brokerage Inc
04.2014 - 05.2016
Operations Manager
Yellow Pages Group
06.2007 - 03.2014
Senior Manager
Bell Canada
03.1991 - 03.2007
Business Management - Commerce And Business Administration
University of New Brunswick
College Diploma - Business Administration
New Brunswick Community College
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