Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Karate Experience
Timeline
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Carole Canaan

Pointe-Claire,QC

Summary

Dynamic Account Development Representative with a proven track record at Amgen Canada, excelling in pharmaceutical sales and strategic planning. Demonstrated ability to drive revenue growth, achieving maximum market share. Exceptional interpersonal and presentation skills foster strong customer relationships, ensuring product access and satisfaction in competitive environments.

Overview

20
20
years of professional experience

Work History

Account Development Representative

Amgen Canada
11.2018 - Current
  • Company Overview: Amgen is one of the world's leading biotechnology companies, developing innovative medicines for significant unmet medical needs focused on several therapeutic areas: oncology, hematology, bone health, inflammation, cardiovascular disease, neurology, and nephrology
  • Promoted Hematology/Oncology therapies with: Kyprolis (Carfilzomib) for Relapse Refractory Multiple Myeloma, Vectibix (Panitumumab) for Metastatic Colorectal Cancer, Lumakras (Sotorasib) for Non-Small Cell Lung Cancer, Tarlatamab (Imdelltra) for Small Cell Lung Cancer, Nplate (Romiplostin) for Immune thrombocytopenia (ITP), Blincyto (Blinatumumab) for Acute Lymphoblastic Leukemia and Xgeva (Denosumab) for Bone Metastases
  • Promoted bone health with Prolia (denosumab), a product in Post-Menopausal Osteoporosis and Evenity (romosozumab), as well as Repatha (evolocumab), a first in class treatment option in dyslipidemia
  • Contacted physicians: Hematologists-Oncologists, Medical Oncologists, Radio-Oncologists, IPO, General Practice, Endocrinologists, Cardiologists, Nurses, Pharmacists
  • Collaborated with numerous pharmaceutical companies in organizing large regional and provincial events, such as post-congress event, speaker tours, OLAs, lunch and learn in-services, etc
  • Developed and expanded the clinical use of each therapy in the territory
  • Achieved maximum market share vs
  • Competitive product
  • Achieved customer sales by carrying out POA marketing strategies, which includes delivering branded sales messages
  • Serviced customers with the focus on ensuring product access, resolving/triage reimbursement issues, and supporting fulfillment
  • Provided feedback on marketing strategies and effectiveness in the field
  • Amgen is one of the world's leading biotechnology companies, developing innovative medicines for significant unmet medical needs focused on several therapeutic areas: oncology, hematology, bone health, inflammation, cardiovascular disease, neurology, and nephrology

Medical Representative

Servier Canada
01.2017 - 09.2018
  • Company Overview: Servier is a pharmaceutical company excelling in five key areas: cardiovascular, immune-inflammatory & neuropsychiatric disease, cancer, diabetes, and high-quality generic drugs
  • Successful launch experience with 3 new products to market at GP level
  • Working as part of a triad executing Company aligned strategies detailing GPs and KOLs on Cardiovascular portfolio (Hypertension, Atrial Fibrillation, DVT/PE) as well as Venous Insufficiency portfolio (Chronic Venous Disease, Hemorrhoids)
  • Fostering strong customer relationships and gaining their trust and confidence in our products
  • Creating access and generating new business in many difficult access clinics and health institutions
  • Top performer for Viacoram sales (Hypertension medication) – Ranked #1 in Quebec (out of 15 territories) – increased sales by 15-20%
  • Top performer for Venixxa (newest product launched for Venous Disease) – Ranked # 2 in Quebec: I was chosen to speak and share my success story with the entire Canadian sales force at the National Sales Meeting
  • Presenting to large groups (Lunch & Learn presentations) to enhance product awareness to Doctors and Pharmacists
  • Organizing Conferences with key GPs from region and arranging with Specialty Rep for key note speaker
  • Identifying key customers and leaders within the territory
  • Demonstrating exceptional product and competitive knowledge
  • Utilizing and leveraging territory reports and Doctor Level Data to identify prescribing habits and strategize accordingly
  • Monitoring sales on a monthly basis, tracking and analyzing sales results and developing sales strategies
  • Maintaining a high level of resilience with a demonstrated ability to achieve targets month after month
  • Servier is a pharmaceutical company excelling in five key areas: cardiovascular, immune-inflammatory & neuropsychiatric disease, cancer, diabetes, and high-quality generic drugs

Territory Manager – Quebec

Hill-Rom Canada
04.2009 - 11.2014
  • Company Overview: Hill-Rom is a leading manufacturer of medical technologies for the healthcare industry (hospitals, long term care facilities and home care settings)
  • Its technologies include patient support systems, safe mobility and handling solutions, non-invasive therapeutic products (for proper wound care management), medical equipment rentals and information technology solutions
  • Strong experience negotiating tough provincial contracts and business tenders with provincial buying groups and in private sector
  • Sold for over $20 million worth of capital equipment in Quebec health institutions such as hospitals, hospital systems and long term care institutions
  • Managing and driving sales across a broad array of product categories to healthcare providers in a large territory
  • Successfully selling large product portfolio (bed frames, wound care products, stretchers, lifts, maternal products, furniture, hand hygiene solutions) to acute care and long term care settings
  • Building strong relationships with key decision makers and understanding their needs
  • Driving new sales as well as maintaining on-going customer satisfaction
  • Installing new products once delivered to customers: ensuring the products have been properly installed, providing extensive product training to nursing teams, Clinical Specialists, Infection Control Management, etc
  • And following-up to ensure customers satisfaction
  • Influencing personnel ranging from nurses to C-level decision makers
  • Effectively tracking and analyzing sales data and activity, developing sales strategies, understanding local market and competitive trends
  • Successfully managing long sales cycles
  • Consistently meeting and exceeding sales objectives: Ranked top 5% of Territory Managers nationally
  • Hill-Rom is a leading manufacturer of medical technologies for the healthcare industry (hospitals, long term care facilities and home care settings)
  • Its technologies include patient support systems, safe mobility and handling solutions, non-invasive therapeutic products (for proper wound care management), medical equipment rentals and information technology solutions

Account Manager – Montreal

IsoTech Design
01.2006 - 03.2009
  • Company Overview: IsoTech is a leader in designing and manufacturing turnkey barrier isolators, microenvironments and clean air environments solutions for Hospitals, Pharmacies and the Pharmaceutical Industry
  • Selling and marketing medical equipment (Sterility Testing and Aseptic Filling Isolators, Aseptic Containment Isolators for chemotherapy and sterile compounding) and consumable products to pharmaceutical companies, pharmacies and hospitals nationally and internationally
  • Managing many projects at once while staying focussed on results
  • Conducting direct marketing campaigns with Associate Product Managers who reported to me
  • Helping and training Associate Product Managers properly market products and close sales
  • Project management: flawlessly managing communication between the customer and organization, working closely and coordinating tasks with the design and engineering team to ensure on-time delivery of projects
  • Consistently surpassing my sales quota
  • Achieved top seller status for three consecutive years: Ranked #1 in 2007 and 2008, bringing in $1.7 million in 2007 and $1.8 million in 2008 of $3 million total company sales average per year
  • IsoTech is a leader in designing and manufacturing turnkey barrier isolators, microenvironments and clean air environments solutions for Hospitals, Pharmacies and the Pharmaceutical Industry

Project Coordinator – Montreal

CME Solutions
06.2005 - 01.2006
  • Coordinating pharmaceutical investigator meetings, advisory board meetings, and satellite symposia
  • Providing logistical support at medical conferences
  • Following-up with medical faculty and delegates
  • Classification of Scientific paper by level of evidence for the publication of Acromegaly Canadian Guidelines

Education

Bachelor of Science - Anatomy and Cell Biology Major

McGill University
Montreal, Quebec
01.2004

Skills

  • Interpersonal skills
  • Presentation skills
  • Pharmaceutical Sales Expertise
  • Medical Equipment Sales
  • Communication skills
  • Results-oriented
  • Self-motivated
  • Fast learner
  • Flexible
  • Independent
  • CRM systems
  • SalesForcecom
  • Account management
  • Territory development
  • Cross-functional collaboration
  • Territory management
  • Objection handling
  • Attention to detail
  • Analytical thinking
  • Effective communication
  • Sales demonstration
  • Revenue growth
  • Strategic planning
  • Customer engagement
  • Product knowledge
  • Professionalism

Hobbies and Interests

  • Fundraising/event planning
  • Traveling
  • Other sports

Languages

  • French, Fluent
  • English, Fluent
  • Spanish, Good knowledge

Karate Experience

  • Owner and Chief Instructor, Koshi Kai Karate, 03/01/22, Present, Opened a Karate School., Teaching students and conducting exams.
  • Karate Instructor, Kirkland Sports Complex, 01/01/03, 12/31/22, Teaching groups of students., Organizing lesson plans.

Timeline

Account Development Representative

Amgen Canada
11.2018 - Current

Medical Representative

Servier Canada
01.2017 - 09.2018

Territory Manager – Quebec

Hill-Rom Canada
04.2009 - 11.2014

Account Manager – Montreal

IsoTech Design
01.2006 - 03.2009

Project Coordinator – Montreal

CME Solutions
06.2005 - 01.2006

Bachelor of Science - Anatomy and Cell Biology Major

McGill University

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Carole Canaan