Carole Bevilacqua

• Achieved high customer retention rate through exceptional relationship management and personalized service.
• Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
• Maximized profitability for the organization with diligent portfolio management and strategic recommendations.
• Developed targeted marketing campaigns to attract potential clients, increasing business growth in key demographics.
• Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
• Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.

Managed 40 business professionals in a busy retail and agricultural commercial branch in Cloverdale.

• Developed a loyal customer base through personalized service and tailored financial solutions.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
• Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
• Built strong relationships with local businesses, fostering partnerships that benefited both parties.
• 2014 Top Branch Manager in B.C. /Yukon

• Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
• Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.

• Enhanced client satisfaction by providing personalized financial planning services.

Bank teller ,opening accounts,taking deposits and paying bills for customers.

• Enhanced customer satisfaction by addressing and resolving complex banking issues.
• Improved efficiency in daily transactions by streamlining the account opening process for new clients.

Waited tables ,food preparation assistant and bartending