Carole-Anne Heaver
Morinville,AB
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethics, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Customer Service – Accounts Payable
Target Products/Quikrete
08.2023 - Current
- Provide customer service, take orders, fill out Sales Orders
- Administrative Tasks
- Accounts Payable – matching of documentation, preparation of payables batches, balancing payables, month end.
Retail Specialist
Alberta Motor Association
11.2022 - 05.2023
- Provide outstanding customer service and support to members, keeping on top of and promoting appropriate AMA products and services
- Complete membership, basic registry and entry level travel product and service transaction accurately, confidently and in a timely manner
- Professionally engage members in a welcoming and positive manner to determine their needs and take care of retail transactions within the centre
- Provide back-up to Member Services Coordinators
- Various administrative tasks as assigned including assisting agents with hold support, document printing, inventory, gift card counts, custodian, cash out and other duties as assigned
- Assess member needs and match with the appropriate representative best qualified to complete the relevant product and or service.
Clerk III
Nova Scotia Health, Continuing Care
02.2019 - 05.2021
- Collect all relevant information from the Care Coordinator to facilitate accurate and timely client placement in Long Term Care
- Maintain and update client information in SEAscape
- Prepare correspondence as needed
- Maintain confidentiality of all information
- Prepare letters, receive faxes, prioritize emails, scan documents to client files
- Dealing with time sensitive and confidential information
- Reviewed files, records, and other documents to obtain information or respond to requests
- Typed, formatted, and edited correspondence and other documents
- Supported office clerical functions using word processing and other software, emailed and office machines.
Medical Office Assistant
J.D. Drysdale Medical Inc.
06.2018 - 03.2019
- Work with EMR – Practimax
- Monitor INR patient results, billing of INR monthly results
- Actively work on patient proactive items such as DM Foot and PAPS
- Assisted with referrals and prepared medical records for patients
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
- Registered patients and scheduled appointments
- Received and screened telephone calls and visitors by determining or addressing their needs
- Completed and safeguarded medical records, securing patient information to maintain confidentiality
- Communicated with patients with compassion while keeping medical information private
- Adhered to HIPAA requirements
- Scheduled tests, lab work, or x-rays for patients based on physician orders
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Medical Office Assistant
Western Valley Practitioners
12.2015 - 06.2018
- Assisted with referrals and prepared medical records for patients
- Registered patients and scheduled appointments
- Maintained confidentiality of records relating to patient treatment
- Answered telephones and directed calls to appropriate medical or administrative staff
- Prepared reports, invoices, letters, and other correspondence by mail, email, or fax
- Monitor INR patient results, billing of INR monthly results.
Office Manager and Accounts Supervisor
Karl Hager Limb & Brace and The Knee Centre
06.1992 - 12.2015
- Manage daily office operations of orthotic and prosthetic facility
- Training and management of all office staff
- Maintain detailed administrative and procedural processes to improve accuracy and efficiency
- Handle and process confidential patient information
- Administrate the extended health care benefits program
- Prepare, manage, and reconcile yearly inventory
- Monitored payments due from clients and promptly contacted clients with past due payments
- Reviewed office employee performance and provided ongoing feedback and coaching to drive performance improvement
- Performed day to day financial transactions including verifying, classifying, computing, posting, and recording accounts receivable data
- Managed AP and AR operations
- Coded invoices and other records to maintain organized and accurate records
- Received and recorded cash, cheques, and transfers
- Prepared and completed bank deposits.
Education
Skills
- Computer proficiency and Microsoft Office
- Adaptable and flexible
- Strong communication and interpersonal skills
- Phone and email etiquette
- Administrative support
- Detail oriented
- Building customer relationships and loyalty
- Written and verbal communication
- Teamwork and collaboration
- Documentation and reporting
- Invoicing and billing
References
Available on request
Languages
Timeline
Customer Service – Accounts Payable
Target Products/Quikrete
08.2023 - Current
Retail Specialist
Alberta Motor Association
11.2022 - 05.2023
Clerk III
Nova Scotia Health, Continuing Care
02.2019 - 05.2021
Medical Office Assistant
J.D. Drysdale Medical Inc.
06.2018 - 03.2019
Medical Office Assistant
Western Valley Practitioners
12.2015 - 06.2018
Office Manager and Accounts Supervisor
Karl Hager Limb & Brace and The Knee Centre
06.1992 - 12.2015
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