Carol " Denise" Duncan
Loan Officer - Police Dispatcher
Nipomo
Summary
Loan Officer with a proven track record at American Advisor Group, excelling in customer service and loan origination. Highly dependable and detail-oriented, I effectively guided clients through Reverse Mortgage options, ensuring informed financial decisions. My ability to collaborate with underwriting teams expedited approvals, enhancing client satisfaction in a fast-paced environment.
Overview
43
43
years of professional experience
Work History
Loan Officer
American Advisor Group
Irvine, California
07.2014 - 12.2023
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated potential clients on various Reverse Mortgages options, guiding them towards informed decisions that fit their financial goals.
Loan Officer
Genpact and One West Bank
Irvine, California
06.2001 - 05.2014
- Assisted clients in selecting appropriate loan products for purchasing or refinancing for their home.
- Maintained strict confidentiality of bank records and client information.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Collaborated with underwriting team to expedite loan approvals, meeting customer expectations for quick service.
Police Dispatcher
Pismo Beach Police Department
08.1980 - 02.1987
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and fire department.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
Education
Associate of Arts -
Allan Hancock College
Santa Maria, California, CASkills
Highly dependable
Excellent attention to details
Fast learner
Problem-solving
Teamwork and collaboration
Time management
Timeline
Loan Officer
American Advisor Group
07.2014 - 12.2023
Loan Officer
Genpact and One West Bank
06.2001 - 05.2014
Police Dispatcher
Pismo Beach Police Department
08.1980 - 02.1987
Associate of Arts -
Allan Hancock College