Caroline Lanziloti
Surrey,BC
Summary
Seasoned logistics coordinator with a track record of success in optimizing supply chain operations and ensuring timely delivery to customers. With a strong focus on efficiency and quality, have consistently collaborated with cross-functional teams to resolve transit challenges and streamline processes.
Experience in compiling and analyzing logistics data to inform decision-making, contributing to strategic planning, and forecasting improvements. Skilled in handling administrative tasks with precision and efficiency, dedicated to maintaining high levels of customer satisfaction and vendor relationships. Proven ability to train and mentor new employees, promoting consistency and excellence in logistics procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Hello Fresh
04.2023 - Current
- Tracks shipments for timely customer delivery, collaborates with logistics partners to resolve transit challenges.
- Compiles error reports and weekly logistics data, informing decision-making processes.
- Assists operations team across supply chain, optimizing processes for efficiency and quality.
- Modifies outbound logistics plans, contributes to strategic planning and forecasting improvements.
- Handles administrative tasks, ensuring accuracy and efficiency.
- Collaborates with customer care team to promptly resolve logistics issues, ensuring high satisfaction levels.
- Monitors last-mile partner performance, maintains vendor relationships, troubleshoots issues.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Logistics Coordinator
Quest Food Exchange
06.2021 - 03.2023
- Reviewed and optimized the supply chain network/flow of goods and ensured efficiencies, and optimized donations from partners
- Implemented new systems that improved operating efficiency, inventory, and business operations
- Oversaw warehouse security and ensured the warehouse met Health Authority and Occupational Health and Safety Standards
- Managed absenteeism, vacation, training, orientation, and coaching across Distribution Centre
- Oversaw training and certification requirements for Distribution Centre employees
- Supervised the Repack Project and oversaw more than 20 groups of corporate volunteers
- Supported the development and practice of policies, programs, and procedures
- Participated in and supported the Cost Recovery strategy, providing consistency in prices across all stores
- Procurement and management of donations received, improving diversity in inventory and increasing stock turns
- Successfully distributed goods for five non-profit grocery markets.
Warehouse Administrative Assistant
Quest Food Exchange
03.2021 - 06.2021
- Assisted Warehouse manager in all administrative tasks, including the schedule of drivers and bill of lading
- Processed and entered customer orders into a database and provided proactive customer service for accounts
- Ordered and prepared suppliers for office and distribution center
- Build reports for evaluation of the quality of service provided
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Customer Service Representative
Ayoub's Dried Fruits and Nuts
11.2020 - 03.2021
- Performed all customer care from the front of the store to online orders
- Assessed and offered solutions to improve procedures and customer experience and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Au Pair - Contract
Au Pair Care
08.2018 - 02.2020
- Participated in a multicultural exchange program to broaden cultural diversity while taking care of the development of children and pertinent tasks.
Logistics Intern - Contract
British and American Language School
10.2017 - 10.2018
- Investigated pricing structures, suggested optimal vendors, and organized purchase and delivery of materials needed for various locations
- Completed timely data entry of new orders and prepared items for accurate storage
- Completed paperwork, recognized discrepancies, and promptly addressed them for resolution
- Answered and transferred incoming telephone calls, taking messages for various staff members and providing suppliers.
Customer Service and Sales Specialist (Business Inbound)
Atento
10.2015 - 08.2017
- Responded to customer inquiries via phone, email and web-based platforms working with more than 20 companies a day
- Fed extensive database of clients and generated reports
- Provided customers with detailed information on company products and services, helping identify the needs and best solutions
- Directed customers to appropriate departments for additional support and requested escalation for unresolved issues
- Created new solutions to improve procedures and customer experience to maintain customer satisfaction, avoiding rework and saving manpower
- Assisted in training new employees and participated in cross-training with other departments.
Education
Bachelor's Degree - Logistics And Transportation -
Fatec - Prof Jessen Vidal
12.2020
Associate of Arts -
University Canada West
12.2022
Diploma - International Trade -
CEPHAS
12.2014
Skills
- Microsoft Office
- Logistics Management
- Process Improvement
- Strategic Planning and Forecasting
- Data Analysis and Reporting
- Problem Solving
- Team Collaboration
- Administrative Proficiency
- Customer Focus
- Adaptability and Proactivity
Websites
Certification
Electric Pallet Jack - Arpac Storage Systems
Food Safety Level 1 - Open School BC
Emergency First Aid for Industry - St. John Ambulance Canada
Timeline
Logistics Coordinator
Hello Fresh
04.2023 - Current
Logistics Coordinator
Quest Food Exchange
06.2021 - 03.2023
Warehouse Administrative Assistant
Quest Food Exchange
03.2021 - 06.2021
Customer Service Representative
Ayoub's Dried Fruits and Nuts
11.2020 - 03.2021
Au Pair - Contract
Au Pair Care
08.2018 - 02.2020
Logistics Intern - Contract
British and American Language School
10.2017 - 10.2018
Customer Service and Sales Specialist (Business Inbound)
Atento
10.2015 - 08.2017
Bachelor's Degree - Logistics And Transportation -
Fatec - Prof Jessen Vidal
Associate of Arts -
University Canada West
Diploma - International Trade -
CEPHAS