Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Ward

Ajax,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier/Supervisor

Tim Hortons
04.2018 - 03.2020
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Utilized POS system to handle customer cash and credit card transactions.

Customer Service Cashier

Tim Hortons
04.2017 - 04.2018
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Customer Service Cashier/Supervisor

Tim Hortons
12.2013 - 02.2017
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Cashier/Trainer/Maintenance Crew Member

KFC/Taco Bell
06.2012 - 05.2014
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Operated POS system to complete cash, credit and check transactions.
  • Promoted health code compliance with diligent cleaning of restrooms for optimal hygiene standards.
  • Enhanced guest experience with meticulous attention to clean and sanitize tables, chairs, and other dining areas.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.

Education

General Arts and Science, Introduction to Computer Applications, Applied Mathematics, Academic Writing for Success Strategies, Psychology: Introduction to Behavioral Science -

Durham College
04.2019

High School Diploma -

Archbishop Anthony Meagher Catholic Continuing Education Center
06.2018

Personal Wellness Course -

Durham College
04.2018

Skills

  • Superior customer relations skills
  • Excellent time management & communication abilities
  • Attention to detail & multitasking capabilities
  • Excellent understanding of technology
  • Payment Processing
  • Strong teamwork & collaboration skills
  • Leadership & mentoring qualities
  • Safety Compliance
  • Inventory Restocking

Languages

English
Native or Bilingual

Timeline

Customer Service Cashier/Supervisor

Tim Hortons
04.2018 - 03.2020

Customer Service Cashier

Tim Hortons
04.2017 - 04.2018

Customer Service Cashier/Supervisor

Tim Hortons
12.2013 - 02.2017

Cashier/Trainer/Maintenance Crew Member

KFC/Taco Bell
06.2012 - 05.2014

General Arts and Science, Introduction to Computer Applications, Applied Mathematics, Academic Writing for Success Strategies, Psychology: Introduction to Behavioral Science -

Durham College

High School Diploma -

Archbishop Anthony Meagher Catholic Continuing Education Center

Personal Wellness Course -

Durham College

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Cassandra Ward