CAROLANN CROWDER
Hamilton,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Bluenotes
03.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
WalMart
11.1998 - 09.2019
- Improved customer relations, maintained brand loyalty, and recognized lost revenue opportunities by smoothly handling escalated problems
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Supported budget development and forecasting with cost-saving measures and revenue enhancements
- Maintained operational performance by skillfully handling opening and closing tasks
- Delegated tasks to staff members and monitored completion to ensure quality and completeness of work
- Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing
- Monitored performance of employee team and recommended merit increases or corrective actions according to performance evaluations
- Directed daily store operations including staff management, task delegation, merchandising, and customer service
- Managed daily workloads by organizing effective schedules and delegating tasks
- Kept all paperwork current and compliant with internal standards and legal requirements
- Oversaw employee training and all staff management tasks
- Controlled labor costs by streamlining workflows based on expected demands
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Maximized employee performance with effective training and close monitoring
- Assisted with training and developing new team members in company policies, procedures, and standards
Education
No Degree - Becoming An Effective Leader
Harvard Business School
Hamilton, ON06-2019
Skills
- Customer service and satisfaction
- Team motivation
- Task delegation
- Schedule management
- Staff training
- Cost reduction
- Team development
- Operational success
- Problem-solving
- Adaptability and flexibility
- Customer service
- Team leadership
Languages
English
Full Professional
Timeline
Assistant Manager
Bluenotes
03.2021 - Current
Assistant Manager
WalMart
11.1998 - 09.2019
No Degree - Becoming An Effective Leader
Harvard Business School
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