Overview
Work History
Education
Skills
Timeline
Generic

Carolann Baker

Victoria,BC

Overview

21
21
years of professional experience

Work History

Support Worker

Aboriginal Coalition To End Homelessness Society
03.2022 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • improved client satisfaction by quickly addressing concerns and implementing feedback in a timely manner.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Produce

Wellburns
01.2018 - 01.2019
  • Assistant Manager
  • Replenish stock and goods on display shelves
  • Created a positive and friendly environment for customers
  • Ensured shelves are clean and neat
  • Increased customer satisfaction by setting up the daily display for fresh and high-quality produce.
  • Reported issues to higher management with great detail.


Janitor

Whitespot
01.2016 - 01.2017
  • Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

Food Service Worker

Mustard Seed Shelter
01.2007 - 01.2008
  • Prepared and served various food items to people experiencing homelessness in fast-paced environments.
  • Maintained a clean and organized dining area.
  • Followed sanitation and food safety guidelines as required by regulatory agencies and the company.
  • Prepared food to be distributed to the single and couples hampers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Memorial events prepared full meals for over five hundred guests.
  • Prepared and served meals for sixty people during the extreme weather protocol
  • Recruited and trained volunteers
  • Responsible for opening and closing the warehouse
  • During the Christmas season, supervised packaging and distribution of toys

Security Guard

Paramount Pictures
01.2003 - 01.2007
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.

Education

High School Diploma -

Shoreline Community
Victoria, BC
06.1980

Skills

  • Meal Planning and Preparation
  • Stress management
  • Decision-making
  • Problem-solving abilities
  • Patient Support
  • Team Leadership
  • Strong Work Ethic

Timeline

Support Worker

Aboriginal Coalition To End Homelessness Society
03.2022 - Current

Produce

Wellburns
01.2018 - 01.2019

Janitor

Whitespot
01.2016 - 01.2017

Food Service Worker

Mustard Seed Shelter
01.2007 - 01.2008

Security Guard

Paramount Pictures
01.2003 - 01.2007

High School Diploma -

Shoreline Community

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Carolann Baker