Carolann Baker
Victoria,BC
Overview
21
21
years of professional experience
Work History
Support Worker
Aboriginal Coalition To End Homelessness Society
03.2022 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- improved client satisfaction by quickly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Produce
Wellburns
01.2018 - 01.2019
- Assistant Manager
- Replenish stock and goods on display shelves
- Created a positive and friendly environment for customers
- Ensured shelves are clean and neat
- Increased customer satisfaction by setting up the daily display for fresh and high-quality produce.
- Reported issues to higher management with great detail.
Janitor
Whitespot
01.2016 - 01.2017
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Food Service Worker
Mustard Seed Shelter
01.2007 - 01.2008
- Prepared and served various food items to people experiencing homelessness in fast-paced environments.
- Maintained a clean and organized dining area.
- Followed sanitation and food safety guidelines as required by regulatory agencies and the company.
- Prepared food to be distributed to the single and couples hampers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Memorial events prepared full meals for over five hundred guests.
- Prepared and served meals for sixty people during the extreme weather protocol
- Recruited and trained volunteers
- Responsible for opening and closing the warehouse
- During the Christmas season, supervised packaging and distribution of toys
Security Guard
Paramount Pictures
01.2003 - 01.2007
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Education
High School Diploma -
Shoreline Community
Victoria, BC06.1980
Skills
- Meal Planning and Preparation
- Stress management
- Decision-making
- Problem-solving abilities
- Patient Support
- Team Leadership
- Strong Work Ethic
Timeline
Support Worker
Aboriginal Coalition To End Homelessness Society
03.2022 - Current
Produce
Wellburns
01.2018 - 01.2019
Janitor
Whitespot
01.2016 - 01.2017
Food Service Worker
Mustard Seed Shelter
01.2007 - 01.2008
Security Guard
Paramount Pictures
01.2003 - 01.2007
High School Diploma -
Shoreline Community