CAROLA GONZALEZ VASQUEZ
Sherbrooke,Canada
Summary
Dynamic professional with extensive experience across diverse sectors, complemented by a robust background and a proven ability to quickly acquire new skills. Expertise in project management, problem-solving, and collaboration fosters effective teamwork while supporting autonomous operations. Strong organizational and analytical capabilities drive a goal-oriented focus on customer success, with a keen ability to prioritize tasks and adapt to evolving circumstances. Recognized for a proactive approach and commitment to quality, consistently delivering innovative solutions that enhance overall performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Real State Investor
Freelance
06.2021 - Current
- Scaled the portfolio from 0 to 23 doors from 2021 to 2025 through targeted acquisitions and negotiated financing, securing bank loans, and favorable owner terms to enable rapid growth.
- Implemented acquisition strategy and cash‑flow optimization that made each property immediately profitable, increasing rental revenue per building by ≥30% on average.
- Structured leverage and reinvestment plans to finance subsequent purchases, improving portfolio revenue, and enabling continuous acquisition.
Systems Quality Control Analyst II
Wolters Kluwer
10.2018 - 03.2024
- Conducted comprehensive quality assessments that streamlined timelines, increasing process efficiency by 30%.
- Partnered with development teams to design and deploy tailored software solutions, raising product performance and meeting expectations by 23%.
- Designed and implemented testing protocols that improved product reliability and reduced client complaints by 18%.
Management Director
Plaza Eventos S.A.
09.2010 - 01.2017
- Scaled the company from 1 to 50 employees, and grew annual revenue to $2.0M (from ~$100K) while delivering 30–100% year-over-year profit growth through operational optimization, strategic initiatives, and targeted team expansion.
- Negotiated bank facilities, advance payment terms with customers, and supplier/partner credit arrangements to secure growth capital, improve cash flow, mitigate financial risk, and finance expansion.
- Led multifunctional departments through restructuring during rapid growth to maintain cohesion and align sales and marketing objectives.
Dining Room Supervisor, Waitress
Royal Caribbean International
01.2008 - 09.2010
- Managed daily departmental operations and redesigned workflows, reducing task backlog by 35%, and improving on-time completion rates to 95%.
- Led and coached the team to adopt clear expectations and efficient processes, increasing productivity by 30% and cutting internal conflicts by 40% through prompt resolution and role clarity.
- Improved response and resolution times, raising customer satisfaction by 20%, and lowering repeat inquiries by 25%.
Education
Bachelor - Business Administration
University of The People
Pasadena, California, EEUU03-2026
Attestation - Agile
Cégep Sherbrooke
Sherbrooke11-2024
AVS - Starting a Business, Entrepreneurship
Centre 24 De Juin
Sherbrooke, Quebec, Canada12.2021
Master - Digital Marketing and Web Analytics
Neetwork Business School
Haarlem, Pays-Bas12.2020
DVS - IT Support Computer Science
CCSQ
Sherbrooke, Quebec, Canada11.2018
Diploma - Marketing And Sales Management
San Ignacio De Loyola
Lima, Peru12.2014
Diploma - Financial Management
San Ignacio De Loyola
Lima, Peru09.2014
Certificate - F&B Services And Operations Management
AHLEI
Orlando, Florida, EEUU12.2011
Certificate - Supervision in The Hospital Industry
AHLEI
Orlando, Florida, EEUU12.2010
Skills
- Strategic planning
- Financial analysis
- Technological Proficiency
- Project Management
- Problem-Solving
- Decision-Making
- Technical Writing:
- Initiative and Self-Motivation
- Analytical thinking
- Critical thinking
- Adaptability and Flexibility
- Interpersonal Skills
Accomplishments
- Scaled operations and led teams: grew a company from 1 to 50 employees, supervised 50+ staff, and drove 30–100% year‑over‑year profit growth through restructuring, leadership, and process optimization.
- Built and optimized product quality processes: conducted quality assessments and testing protocols that increased efficiency by 30%, raised product performance by 23%, and cut client complaints by18%, while documenting 500 system bugs to improve releases.
- Drove operational and revenue improvements in logistics and real estate: implemented inventory/logistics software to strengthen control; expanded a real estate portfolio from 0 to 23 doors (2021–2025), and increased rental revenue per building by ≥30% through cash‑flow strategies and negotiated financing.
- Improved service delivery and team productivity: redesigned workflows and coaching practices to raise on‑time task completion to 95%, boost team productivity 30%, reduce backlogs 35%, and increase customer satisfaction 20%.
LANGUAGES
English
Full Professional
French
Full Professional
Spanish
Native or Bilingual
Certification
- Microsoft Office Suite (Word, Access, Excel, PowerPoint, Outlook, OneNote, MS Project, To Do, OneDrive, Teams, SharePoint, Forms).
- Artificial intelligence tools and Canva.
- Power BI and Adobe Reader.
- Jira, Confluence, and TestRail.
- QuickBooks, iFirm, Taxprep.
- Google Analytics, Google Ads, Facebook Business, and email marketing.
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination More than 30 countries visited
- I like working with my hands and fixing things
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Real State Investor
Freelance
06.2021 - Current
Systems Quality Control Analyst II
Wolters Kluwer
10.2018 - 03.2024
Management Director
Plaza Eventos S.A.
09.2010 - 01.2017
Dining Room Supervisor, Waitress
Royal Caribbean International
01.2008 - 09.2010
Master - Digital Marketing and Web Analytics
Neetwork Business School
Diploma - Financial Management
San Ignacio De Loyola
Bachelor - Business Administration
University of The People
Attestation - Agile
Cégep Sherbrooke
AVS - Starting a Business, Entrepreneurship
Centre 24 De Juin
DVS - IT Support Computer Science
CCSQ
Diploma - Marketing And Sales Management
San Ignacio De Loyola
Certificate - F&B Services And Operations Management
AHLEI
Certificate - Supervision in The Hospital Industry
AHLEI
Awards
Award for going above and beyond; got it during my time at Walters Kluwer.