Carol Tran
Lake Forest
Summary
Dynamic professional with a proven track record at XPO Logistics, adept in safe driving practices and exceptional negotiation techniques. Leveraged reliability and punctuality to expand client base and enhance customer satisfaction. Skilled in fostering team collaboration and promoting safety, achieving streamlined operations and reduced cargo damage risks.
Overview
13
13
years of professional experience
Work History
Driver Sales Representative
XPO Logistics
09.2020 - Current
- Collaborated with team members to identify new business opportunities and expand client base.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Delivered orders to customers to drive full satisfaction.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
Bartender
Best Beverage Catering LLC
01.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Dock Worker
Fed Ex Freight
11.2019 - 09.2021
- Drove forklifts, pallet jacks and other equipment to move materials.
- Expedited shipment processing by accurately documenting cargo details, including weight, dimensions, and potential hazards.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
Support Manager
Lowes Home Improvment
02.2012 - 11.2019
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Managed daily operations to ensure smooth functioning of the support department.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
Education
High School Diploma -
LOS AMIGOS
Fountain Valley, CA06-1998
Skills
- Safe driving practices
- Vehicle maintenance
- Reliability and punctuality
- Negotiation techniques
- Strong multitasking
- Highly reliable
- Responsible alcohol service
- Professional appearance
- Alcohol awareness
- Beverage preparation
- Point of sale systems
- Bar restocking
Timeline
Driver Sales Representative
XPO Logistics
09.2020 - Current
Dock Worker
Fed Ex Freight
11.2019 - 09.2021
Bartender
Best Beverage Catering LLC
01.2018 - Current
Support Manager
Lowes Home Improvment
02.2012 - 11.2019
High School Diploma -
LOS AMIGOS
Similar Profiles
Matthew ParedesMatthew Paredes
Forklift Operator at XPO Logistics, Gxo LogisticsForklift Operator at XPO Logistics, Gxo Logistics
KARISHMA SAWANTKARISHMA SAWANT
Lead, HR Workforce Analytics at RXO Logistics (Formerly XPO Logistics)Lead, HR Workforce Analytics at RXO Logistics (Formerly XPO Logistics)
Erisa CaldwellErisa Caldwell
Forklift Operator at XPO LogisticsForklift Operator at XPO Logistics