Open To Work
Carol Smith
import coordinator
Mississauga,ON
Work Preference
Summary
Dynamic Dispatch Coordinator with proven expertise in freight management and customer service at Tripoint Intermodal Services Inc. Skilled in shipment tracking and order processing, I excel in fostering strong client relationships and optimizing logistics solutions. My proactive communication and organizational skills have significantly enhanced operational efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Dispatch Assistant
Adams Cargo
Mississauga, ON
08.2024 - 09.2025
- Utilized transportation management systems to monitor freight deliveries.
- Utilized third-party platforms to update customers on their shipment status.
- Daily use of the CN/CP website to track and trace shipments, and update the system with status.
- Answer email inquiries within a timely manner.
- Entered orders.
- Assist dispatchers with obtaining RVs to enter the terminal.
- Assisted dispatchers with obtaining empty return locations.
- Assisted with scheduling or rescheduling delivery appointments.
Dispatch Coordinator/Customer Service
Tripoint Intermodal Services Inc
Mississauga, Ontario
11.2021 - 04.2024
- Liaised with clients and third parties to ensure a high level of customer service through clear communication.
- Develop and maintain excellent relationships with clients, S/S lines, and rail/terminals.
- Schedule deliveries with shippers, consignees, and track shipments until completed.
- Entered customer orders.
- Tracking shipments through CN and CP.
- Ensuring reservations are scheduled for shipments out of CN, and ensuring RV correlates with shipment appointments.
- Clearly communicate any extra accessorial charges to clients.
- Working with the dispatch team to ensure the best possible solutions for the customer and the company.
Driver Payroll Clerk
Autobahn Freight Lines
Brampton, Ontario
07.2013 - 12.2021
- Processed driver paperwork and trip envelopes for the payment of over 300 drivers biweekly.
- Ensured all delivery paperwork was included and signed or stamped by the receiver of the freight.
- Inform the driver of any missing paperwork, and advise accounting and the driver that due to missing paperwork, the load will not be paid for.
- Contacted shippers and consignees to obtain any missing documents left behind by drivers.
- Maintained a manual filing system for Ford, GM, and Chrysler. Incorporated a new filing system, which led to drastic improvement in filing and retrieving documents.
- Lead driver orientation weekly to inform drivers regarding pay, handing in completed paperwork, BOLs, PODs, custom docs, and avoiding claims.
- provided paper works quarterly for all audited loads
Education
Dispatcher And Freight Brokers Training - Transportation
Truckadium
Brampton, ON02-2025
Academy of Learning Career College
Toronto08-1998
Skills
- Freight management
- Customer service
- Transportation logistics
- Shipment tracking
- Communication skills
- Order processing
- Port Pro
- Profit Tools
- TMW
References
References available upon request.
Timeline
Dispatch Assistant
Adams Cargo
08.2024 - 09.2025
Dispatch Coordinator/Customer Service
Tripoint Intermodal Services Inc
11.2021 - 04.2024
Driver Payroll Clerk
Autobahn Freight Lines
07.2013 - 12.2021
Dispatcher And Freight Brokers Training - Transportation
Truckadium
Academy of Learning Career College