Work Preference
Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Open To Work

Carol Smith

import coordinator
Mississauga,ON

Work Preference

Job Search Status

Open to work

Desired Job Title

Dispatch AssistantDispatch Coordinator/Customer ServiceDriver Payroll Clerk

Salary Range

$45000/yr - $200000/yr

Summary

Dynamic Dispatch Coordinator with proven expertise in freight management and customer service at Tripoint Intermodal Services Inc. Skilled in shipment tracking and order processing, I excel in fostering strong client relationships and optimizing logistics solutions. My proactive communication and organizational skills have significantly enhanced operational efficiency and client satisfaction.

Overview

12
12
years of professional experience

Work History

Dispatch Assistant

Adams Cargo
Mississauga, ON
08.2024 - 09.2025
  • Utilized transportation management systems to monitor freight deliveries.
  • Utilized third-party platforms to update customers on their shipment status.
  • Daily use of the CN/CP website to track and trace shipments, and update the system with status.
  • Answer email inquiries within a timely manner.
  • Entered orders.
  • Assist dispatchers with obtaining RVs to enter the terminal.
  • Assisted dispatchers with obtaining empty return locations.
  • Assisted with scheduling or rescheduling delivery appointments.

Dispatch Coordinator/Customer Service

Tripoint Intermodal Services Inc
Mississauga, Ontario
11.2021 - 04.2024
  • Liaised with clients and third parties to ensure a high level of customer service through clear communication.
  • Develop and maintain excellent relationships with clients, S/S lines, and rail/terminals.
  • Schedule deliveries with shippers, consignees, and track shipments until completed.
  • Entered customer orders.
  • Tracking shipments through CN and CP.
  • Ensuring reservations are scheduled for shipments out of CN, and ensuring RV correlates with shipment appointments.
  • Clearly communicate any extra accessorial charges to clients.
  • Working with the dispatch team to ensure the best possible solutions for the customer and the company.

Driver Payroll Clerk

Autobahn Freight Lines
Brampton, Ontario
07.2013 - 12.2021
  • Processed driver paperwork and trip envelopes for the payment of over 300 drivers biweekly.
  • Ensured all delivery paperwork was included and signed or stamped by the receiver of the freight.
  • Inform the driver of any missing paperwork, and advise accounting and the driver that due to missing paperwork, the load will not be paid for.
  • Contacted shippers and consignees to obtain any missing documents left behind by drivers.
  • Maintained a manual filing system for Ford, GM, and Chrysler. Incorporated a new filing system, which led to drastic improvement in filing and retrieving documents.
  • Lead driver orientation weekly to inform drivers regarding pay, handing in completed paperwork, BOLs, PODs, custom docs, and avoiding claims.
  • provided paper works quarterly for all audited loads

Education

Dispatcher And Freight Brokers Training - Transportation

Truckadium
Brampton, ON
02-2025

Academy of Learning Career College
Toronto
08-1998

Skills

  • Freight management
  • Customer service
  • Transportation logistics
  • Shipment tracking
  • Communication skills
  • Order processing
  • Port Pro
  • Profit Tools
  • TMW

References

References available upon request.

Timeline

Dispatch Assistant

Adams Cargo
08.2024 - 09.2025

Dispatch Coordinator/Customer Service

Tripoint Intermodal Services Inc
11.2021 - 04.2024

Driver Payroll Clerk

Autobahn Freight Lines
07.2013 - 12.2021

Dispatcher And Freight Brokers Training - Transportation

Truckadium

Academy of Learning Career College

Similar Profiles

CREATE PROFILE
Carol Smithimport coordinator