Summary
Overview
Work History
Education
Skills
Timeline
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Carol Skeete

Summary

Experienced Pharmacy Technician knowledgeable in both internet and front-store facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers fostering customer retention. Possesses a strong commitment to accuracy, integrity and patient care. Team-oriented, adaptable and dedicated to collaboratively delivering exceptional customer service.

Overview

15
15
years of professional experience

Work History

Respite Support Worker

Riverwood Home
09.2016 - 05.2020
  • Educated troubled youths in transitioning back into society with a 4/5 success rate
  • Administered programs serving over 40 people each month
  • Improved patient adherence by ensuring prescribed medications were taken appropriately
  • Promoted and organized social integration through community outings and personal gatherings
  • Identified and resolved conflicts amongst patients to prevent escalation.

Financial Customer Service Representative

Instaloans Financial Inc.
08.2008 - 09.2009
  • Processed 50+ financial transactions daily, including short-term loans, cheque cashing and Western Union wire transfers
  • Set up customer accounts and updated details both manually and electronically
  • Maintained strict confidentiality when handling sensitive client data, adhering to company policies at all times
  • Communicated with customers by telephone or in-person to provide account information and resolve issues
  • Achieved 98% customer retention and the highest customer repayment average of over 77% for 5 months.

Pharmacy Technician

Glenway Pharmacy
08.2005 - 05.2008
  • Addressed patient and physician inquiries via phone and in-person
  • Logged, dispensed, filed, translated, and archived prescriptions
  • Processed 150+ prescriptions per day in a high-volume retail pharmacy environment
  • Ordered and stocked inventory using the Perpetual Inventory Management method
  • Prepared blister packs, suspensions, compounds, and deliveries for patients
  • Knowledgeable in pharmaceutical calculations, medical terminology and safety regulations
  • Managed digital and manual records of narcotics and prescriptions
  • Contacted physicians' offices via phone, email, and fax regarding patients and prescriptions
  • Worked with the Pharmacare Drug Benefit program and Manitoba Drug Benefits and Interchangeability Formularies.

Education

Certificate - Pharmacy Technician

Winnipeg Technical College (currently M.I.T.T.)
Winnipeg, MB

Certificate - Phlebotomy

Herzing College
Winnipeg, MB

Certificate - Software And Information Systems QA Testing

Careerist Inc.
Sunnyvale, California, U.S.A.
05.2023

Skills

  • Fluent in English (written and verbal)
  • Interpersonal skills and active listening
  • Excellent spelling and grammar
  • Strong communication and customer service skills
  • Experience with Microsoft Office Suite
  • Data Entry and Verification
  • PHIA certified
  • WHMIS (2015) certified
  • Attention to detail and organizational skills
  • Ability to work independently and collaboratively
  • Schedule flexibility and adaptability
  • Compliance to Pharmacy Laws and regulations

Timeline

Respite Support Worker

Riverwood Home
09.2016 - 05.2020

Financial Customer Service Representative

Instaloans Financial Inc.
08.2008 - 09.2009

Pharmacy Technician

Glenway Pharmacy
08.2005 - 05.2008

Certificate - Pharmacy Technician

Winnipeg Technical College (currently M.I.T.T.)

Certificate - Phlebotomy

Herzing College

Certificate - Software And Information Systems QA Testing

Careerist Inc.

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Carol Skeete