RuoFan Liu

• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Coordinated learning programs by managing scheduling, tracking attendance, and preparing materials, while maintaining effective communication and seamless execution between participants and instructors
• Assisted with onboarding and orientation logistics by organizing training schedules, maintaining accurate records, and providing ongoing support to equip new employees with the necessary resources for success
• Collaborated with stakeholders, including faculty, students, and staff, to identify learning needs, provide updates on program developments, and align training initiatives with institutional objectives
• Reviewed and revised learning materials to align with accessibility standards such as AODA and WCAG, ensuring content met universal design principles and was inclusive for diverse learners
• Provided front-line student advising at the reception desk, assisting with inquiries related to courses, events, and campus resources, ensuring accurate and timely information to support student success
• Supported the hiring process by preparing job posts, conducting candidate screenings, coordinating interviews, and ensuring new hires were successfully integrated into the organization

• Collected, organized, and analyzed business-related data to generate daily and monthly reports, providing key decision-making support
• Proficiently utilized Excel for handling large datasets, including data cleaning, pivot table analysis, formula application (e.g., VLOOKUP, INDEX-MATCH), and data visualization to enhance report quality
• Collaborated with the team to improve data entry and analysis processes, ensuring data accuracy and completeness while boosting overall efficiency
• Designed and maintained dynamic spreadsheets to monitor operational metrics and implemented automated data updates, significantly reducing manual work

· Created engaging and interactive lessons using Bloom’s Taxonomy, integrating multimedia resources and differentiated instruction techniques to meet diverse learner needs across various age groups.

· Delivered online instruction utilizing a variety of teaching methods, including group discussions, hands-on activities, and technology integration, to create an inclusive and dynamic learning environment.

· Implemented comprehensive assessment strategies, including formative and summative assessments, leveraging student data to inform instructional decisions and promote learning outcomes.