Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carol Roy

Sault Ste. Marie,ON

Summary

Dedicated manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Manager

Bentley Leather
09.2013 - 11.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Associate

Zellers
05.2010 - 09.2012
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Alexander Henry High School
Sault Ste. Marie, ON
2003

Skills

  • Strategic Planning
  • Expense Tracking
  • Marketing
  • Contract Management

Languages

French
Limited Working
English
Full Professional

Timeline

Manager

Bentley Leather
09.2013 - 11.2023

Sales Associate

Zellers
05.2010 - 09.2012

High School Diploma -

Alexander Henry High School

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Carol Roy