Carol Roche

• Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
• Exceeded yearly STA goals with sales above two million for the last 3 years.
• Participated regular training sessions beyond minium requirements, improving overall team efficiency.
• Monitored loan performance within assigned portfolio, proactively addressing potential issues to maintain profitability and minimize delinquency rates.
• Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.

2000-2005 Customer Sales Representative

2005-2014 Customer Service Manager

3 term Board of Directors Representative

Carrot Cache Board of Directors

• Managed customer service desk, which included nutritional store tours, cooking classes with various hosts and cooking styles, mail outs for customer base outside of our immediate area.
• Attended Board meetings for budgeting, store direction and goal setting.
• Attended Carrot Cache board meetings for quarterly grant approvals.

Completed 300 hour course in my personal time and received professional certification

• Ran my practice out of a larger Wellness Centre.

• Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.

• Created my own solicitation materials to create my customer base.