CAROL REYES
Langley,BC
Summary
Culinary professional with expertise in menu development and recipe creation, enhancing customer engagement and retention. Skilled in kitchen management, staff supervision, and inventory control, ensuring operational efficiency. Proven track record of thriving in fast-paced environments while delivering high-quality dishes. Focused on improving customer satisfaction and driving business growth through effective relationship-building.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Fraser Health RMH Hospital
Maple Ridge, British Columbia
07.2023 - Current
- Managed inventory and ordered supplies to enhance kitchen efficiency.
- Coordinated catering services for events, ensuring on-time delivery and proper presentation.
- Ordered food supplies weekly to maintain stock levels while adhering to budgets.
- Monitored temperature control points, date marking, and stock rotation to ensure food safety.
- Oversaw ingredients inventory to restock freezers, refrigerators, and pantry effectively.
- Led team in daily operations, optimizing workflow and productivity.
- Maintained high food safety standards throughout daily kitchen operations.
Unit Chef Manager
Compass Group
Maple Ridge, British Columbia
09.2018 - 07.2023
- Delegated responsibilities to kitchen staff, enhancing operational efficiency.
- Developed seasonal and promotional menus, driving increased sales.
- Created cost-effective recipes that minimized food waste.
- Monitored inventory levels and enforced best practices, reducing waste.
- Ensured compliance with food and physical safety programs to meet company standards.
- Enforced sanitation practices to protect employees and patrons.
- Organized catered events, maintaining high-quality food and service standards.
- Placed food orders to ensure timely availability of ingredients.
Floor Manager, Catering And Marketing Manager
Compass Group
Richmond, BC
08.2011 - 04.2017
- Manage staff, customer service.
- As well as health and safety experience.
- Monitored staff performance and provided feedback and support where needed.
- Oversaw the daily floor operations to support quality customer service and safety standards.
- Resolved customer service issues promptly and professionally.
- Established and maintained effective working relationships with all departments.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Attended and participated in industry events, shaping marketing and communication initiatives.
- Langara College
Supervisor/Unit Manager
Compass Group
Calgary, AB
08.2011 - 04.2017
- Observed safe temperature storage of all food products to prevent spoilage.
- Responded promptly to issues with customers and food preparation.
- Followed sanitation and food safety standards to prevent illnesses.
- Minimized food waste by regularly ordering accurate amounts of ingredients.
- Scheduled employee calendar, keeping shifts properly staffed.
- Trained new staff in kitchen operations, procedures and food prep standards.
- Developed and maintained quality assurance procedures to achieve consistent food quality.
- Scheduled and received deliveries and verified goods received against paperwork.
- Monitored compliance with health and fire regulations to reduce risk.
- Counted money and made bank deposits.
- S.A.I.T. Polytechnic
Education
Diploma In Professionals cooking -
SAIT Polytechnic
Calgary, AB08.1996
High School Diploma -
western Canada High School
Calgary, AB06.1992
Advanced FST Management Level -
compass group training
Richmond, BCStandard First Aid And CPR And AED Level C (2011 Protocol) - Health And Safety
Compass Group Canada
BCSkills
- Multitasking ability
- Effective communication
- Active listening
- Results-oriented
- Team collaboration
- Attention to detail
References
- Pam Chang, District Manager, Compass Group Canada, (778) 994-7005, pam.chang@compass-canada.com
- Riswan Bandali, Food Service Director - Langara College, Compass Group Canada, (778) 554-7860, riswan.bandali@compass-canada.com
Languages
Spanish, Bilingual
Languages
Spanish
Native/ Bilingual
Certification
Food safe
Timeline
Team Lead
Fraser Health RMH Hospital
07.2023 - Current
Unit Chef Manager
Compass Group
09.2018 - 07.2023
Floor Manager, Catering And Marketing Manager
Compass Group
08.2011 - 04.2017
Supervisor/Unit Manager
Compass Group
08.2011 - 04.2017
Diploma In Professionals cooking -
SAIT Polytechnic
High School Diploma -
western Canada High School
Advanced FST Management Level -
compass group training
Standard First Aid And CPR And AED Level C (2011 Protocol) - Health And Safety
Compass Group Canada