Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Penaloza

Riverside

Summary

Motivating Warehouse Team Lead experienced in quality assurance and performance monitoring. Led efficient budgeting and scheduling initiatives while fostering team collaboration to achieve business objectives. Dedicated Customer Service Specialist skilled in prioritizing tasks and managing escalated support issues in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Warehouse Team Lead

GXO logistics
Perris
01.2024 - 05.2026
  • Led daily warehouse operations to ensure timely order fulfillment.
  • Trained new team members on safety protocols and operational procedures.
  • Coordinated inventory management to maintain stock accuracy and availability.
  • Warehouse operations

Customer Service Representative

Lowe's
Mira Loma
05.2022 - 01.2024
  • Assisted customers with product selection and inquiries in home improvement.
  • Resolved customer complaints effectively and professionally to ensure satisfaction.
  • Maintained accurate inventory levels and organized product displays on the sales floor.

Insurance Agent

Fred Loya Insurance
Fontana
01.2021 - 03.2022
  • Assisted clients in selecting appropriate insurance coverage options.
  • Explained policy details and terms to ensure client understanding.
  • Processed policy applications and renewals accurately and efficiently.

Education

Gladstone
Covina, CA

Certificate - Cosmetology

Marinellos
West Covina, CA

Skills

  • Warehouse operations
  • Inventory management
  • Order fulfillment
  • Safety training
  • Team leadership
  • Product knowledge
  • Customer service

Timeline

Warehouse Team Lead

GXO logistics
01.2024 - 05.2026

Customer Service Representative

Lowe's
05.2022 - 01.2024

Insurance Agent

Fred Loya Insurance
01.2021 - 03.2022

Gladstone

Certificate - Cosmetology

Marinellos
Carol Penaloza