Carol Pastor
Binbrook,ON
Summary
Customer Support Manager bringing 10+ years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Supervisor of Duty Free Hamilton Airport
peace bridge duty free
Mount Hope Ont, ON
03.2022 - 01.2025
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
Cashier Team Lead
Avondale
Hanna, ON
02.2018 - 12.2021
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Helped customers find specific products, answered questions and offered advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Secretary
terry mobile service
Hanna, ON
02.2017 - 01.2020
- Maintained organized filing system of paper and electronic documents.
- Maintained master calendar for client appointments.
- Maintained office supplies by checking stocks and placing orders.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Dept Manager
WAL-MART
Spruce Grove, AB
06.2006 - 07.2012
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Tim Hortons
Baker/ supervisor /front end
Spruce Grove, AB
07.1989 - 03.2009
- .
Education
High School Diploma -
Linsey Thunder High School
Red Deer, AB08.1973
Child Care Level 1 -
North Crest College
Red Deer, AB02.1991
Skills
- Conflict resolution techniques
- Call center experience
- Training and coaching
- Focused on customer satisfaction
- Deadline-oriented
- Skilled multi-tasker
- Schedule coordination
- Computer skills
- 10 years of customer service experience
- Inventory Control
Additional Information
Freedom management course
daycare level 1 childcare from Alberta
childcare early education level 2 in process on line
bonded
come in on moments notice .
flexabile
Certification
- Salesforce
- Computer knowledge
- Daycare level 1
- Bonded
- Smart serve
- Tim Hortons baker
Timeline
Supervisor of Duty Free Hamilton Airport
peace bridge duty free
03.2022 - 01.2025
Cashier Team Lead
Avondale
02.2018 - 12.2021
Secretary
terry mobile service
02.2017 - 01.2020
Dept Manager
WAL-MART
06.2006 - 07.2012
Tim Hortons
Baker/ supervisor /front end
07.1989 - 03.2009
High School Diploma -
Linsey Thunder High School
Child Care Level 1 -
North Crest College