Carol Pascall
Starbucks Coffee Company
Vancouver,Canada
1
Language
1
Certification
19
years of professional experience
Cultivated strong teams and enhanced operational performance to ensure consistent customer satisfaction and operational excellence.
Work History
- - Progressive leadership roles in restaurants and senior living, including front-of-house supervision, training, and operations.
- - Built a foundation in customer service, team leadership, and operational management.
Store Manager
12 Years- - Led multiple high-volume stores over 12 years, balancing complex partner and customer needs while consistently achieving operational targets.
- - Increased profit and reduced waste while building strong partner engagement and lowering turnover.
- - Coordinated store openings, renovations, and successful re-launches with full staffing and operational readiness.
- - Coached and developed partners into supervisory roles; maintained compliance with food safety and labor standards.
Foodservice Leadership Roles
7 Years- - Managed multi-unit foodservice operations in hospital, retail, and university settings.
- - Oversaw hiring, training, budgeting, menu costing, purchasing, and compliance with infection-control and safety standards.
- - Partnered with clinical and academic teams to ensure high-quality service delivery and staff productivity.
Education
CPIM - Supply Chain Management
Diploma - Hotel & Restaurant Operations, Business Administration
Skills
- Team leadership & mentoring
- Training & onboarding
- Shift deployment & standards
- Customer experience (Customer Connection
Genuine Hospitality)
- Conflict resolution
- Inventory planning
waste reduction & ordering
- Labor planning & scheduling
- Cash management
- Food safety & compliance (FoodSafe L1 & L2
WHMIS
JHSC
First Aid)
- Change management
Certification
- FoodSafe Level 1 & 2, WHMIS, Joint Health & Safety Committee (JHSC), First Aid Certificate, Change Management
Languages
Engine
Professional Working
Interests
Cooking
hiking and back-country exploring (long-time Jeep owner); dogs (Pomeranian Tyrion
Mastiff Sabena
English Bulldog Nami); foodie & product sourcing.
Timeline
Store Manager
Starbucks Coffee Company
01.2013 - 01.2025Read More
Foodservice Leadership Roles
Compass Group & Lions Gate Hospital
01.2006 - 01.2013Read More
Toronto School of Business
Diploma from Hotel & Restaurant Operations, Business Administration
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BCIT
CPIM from Supply Chain Management
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