Carol Mungar
Calgary,Alberta
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Crew Lead
Cedar Crest Lands
2021.05 - Current
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
- Mitigated onsite issues by patiently listening to employee complaints and finding appropriate methods for resolution.
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
Front End Supervisor
Sobeys
2015.11 - 2021.04
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained transaction security by verifying payment cards against identification.
- Prepared weekly employee work schedules for team members.
- Promoted importance of security and customer tracking to minimize store losses.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strategically scheduled 10+ team members to maintain optimal staffing at all times.
Education
High School Diploma -
Clarke Road Secondary School
London, ON06.1976
Skills
- Jobsite Safety
- Rational Decision-Making
- Standard Operating Procedures Proficient
- Standard Operating Procedure Development
- Safety Procedures
- Crew Coordination
- Delegating Work
- Tool Preparation
- Safe Work Practices
- Safety Standards
- Safety Guidelines
- Supervising Employees
Timeline
Crew Lead
Cedar Crest Lands
2021.05 - Current
Front End Supervisor
Sobeys
2015.11 - 2021.04
High School Diploma -
Clarke Road Secondary School
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