Carol Morrison
Edmonton,AB
Summary
Professional service professional with strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.
Overview
24
24
years of professional experience
Work History
Service Agent
ALBERTA ELECTIONS
10.2025 - 11.2025
- Verify information
- Ensure that all information is accurate
- Data entry of all information
- Adhering to policies, procedures and maintain confidentiality
Service Delivery Agent
SERVICE CANADA CENTRE
07.2001 - 05.2025
- Addressed in-person inquiries and provided detailed information regarding Employment Insurance/CPP/OAS claims to clients.
- Ensured accuracy of documentation for timely adjudication of claims.
- Enhanced customer satisfaction by interpreting and explaining complex regulations effectively.
- Managed data entry and processing of claims, ensuring timely payments to claimants.
- Input Passport applications and processed payments for Passports
- Comunication with various teams to streamline processes and improve efficiency.
- Successfully working and keeping up to date with several government programs in a fast-paced environment
Calculating Agent 1
CANADA ALBERTA SERVICE CENTRE
11.2003 - 03.2004
- Calculated new claims for benefits, verifying documentation and information with clients and employers.
- Finalized claims within deadlines, ensuring adherence to processing standards.
Education
Grade 12 -
Alberta Vocational College
01.1992
Medical/Dental Secretary Diploma - undefined
Chapaale Career College
01.1994
Skills
- Customer Service
- Transaction Handling
- Computer Proficiency
- Interpersonal Communication
- Adaptability
Projects And Other Experience
- Facilitated Diversity training for all four Service Canada offices
- Human Rights Union Representative (1yr)
- Equity Union Representative (1yr)
- Treasurer for Synergen Housing Co-operative (1yr)
Languages
English
Professional Working
Timeline
Service Agent
ALBERTA ELECTIONS
10.2025 - 11.2025
Calculating Agent 1
CANADA ALBERTA SERVICE CENTRE
11.2003 - 03.2004
Service Delivery Agent
SERVICE CANADA CENTRE
07.2001 - 05.2025
Medical/Dental Secretary Diploma - undefined
Chapaale Career College
Grade 12 -
Alberta Vocational College