Overview
Work History
Education
Skills
Training Certificates
Timeline
Generic

Carol McTaggart

Eldorado,ON

Overview

26
26
years of professional experience

Work History

Receptionist/Office Admin

The County of Hastings
11.1998 - Current
  • Greet and welcome visitors with a friendly, approachable attitude upon arrival, ensuring they feel comfortable and direct to the appropriate staff
  • Operate a multi-line phone system, answering phones professionally in accordance with organization protocols and accurately directing a high volume of calls to appropriate staff or providing program information and referrals to other agencies
  • Manage mail, packages, and courier deliveries
  • Organize master calendar, schedule appointments and document updates in scheduling software, manage conference room schedule
  • Maintain clean and orderly reception area, including seating and reading materials
  • Handle cash transactions related to services rendered at front desk for example, overpayment collections
  • Manage office supply inventory by regularly checking stock levels and ordering new supplies
  • Operate office equipment such as photocopiers, fax machines, and printers efficiently
  • Provide basic troubleshooting assistance for minor technical issues with computers or other equipment
  • Assist visitors with computer, fax, and printing as well as assistance with filling out applications, paperwork etc
  • Prepare conference rooms for meetings by setting up chairs, tables, projectors, refreshments if required
  • Contribute to a positive work environment by always maintaining professional communication with colleagues
  • Respond to email inquiries promptly, providing accurate information or forwarding messages to appropriate party
  • Maintain well-organized physical and digital records, update spreadsheets, maintain monthly stats
  • Deliver skilled administrative support for diverse daily staff needs and special projects.

Education

Dental Office Administration -

Clarke Business College
Belleville, ON

O.S.S.D -

Centre Hastings Secondary School
Madoc, ON

Skills

  • Customer service
  • Active Listening
  • Problem Solving
  • Conflict Resolution
  • Record keeping
  • Multi-Tasking abilities
  • Time Management
  • Excellent communication
  • Organizational skills
  • Appointment scheduling
  • Telephone etiquette
  • Maintain confidentiality
  • Microsoft office proficiency
  • Equipment troubleshooting

Training Certificates

  • Crisis Prevention Institute (CPI)
  • Mental Health First Aid Training
  • Applied Suicide Intervention Skills (ASIST)

Timeline

Receptionist/Office Admin

The County of Hastings
11.1998 - Current

Dental Office Administration -

Clarke Business College

O.S.S.D -

Centre Hastings Secondary School

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Carol McTaggart