Carol McNeil
Harrison Hot Springs,BC
Summary
Experienced Leader in Healthcare Service-oriented Director of Care offering 40 plus years of hands-on experience directing overall department operations to promote high-quality care. Expertise in modifying treatment plans, establishing staffing requirements and evaluating patient care standards. Accomplished at supervising and motivating staff of 100. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in British Columbia. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior Level Leadership positions. Ready to help team achieve company goals. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
43
43
years of professional experience
Work History
Director of Care
Agassiz Seniors Community and Glenwood Seniors Community
2022.08 - Current
- Organize monthly care conferences for two LTC homes to meet licensing compliance
- Oversee resident admissions, transfers and discharges to ensure all LTC beds meet funding expectations.
- Established working relationships with licensing, quality, and infection control to reduce risk ratings from high to low
- Established flu and COVID campaigns twice per year
- Mentored new Care Manager to oversee staff and resident care needs
- Balancing budgets by overseeing nursing supplies, improved cost per ware for incontinent products in 3 months from 2.21 to 1.96
- Recording quarterly audits stats and trends to improve quality of care
- Built strong relationships with stakeholders to facilitate communication and collaboration
- Championed culture of safety, promoting adherence to best practices in infection control and risk management
- Ensuring appropriate staffing levels while maintaining high-quality care standards
- Upheld ethical principles in all aspects of decision-making, fostering an environment where patients'' rights were respected and protected
- Developed strong interdisciplinary team collaboration with a focus on continuous improvement in care delivery
Interim Site Leader
Agassiz Seniors Community and Glenwood Seniors Community
2023.05 - 2023.11
- Oversee operations of two Long term care homes, assisted living and independent living as campus of care
- Responsible for operations, maintaining licensing standards, and quality improvement of residents.
- Ensure buildings are in good repair by identifying preventative maintenance on capital equipment planning lists.
- Establish regular meetings with Maintenance Manager for daily equipment lists and repairs.
- Oversee compliance of contracted staffing agency with regular monthly meetings.
- Championed continuous improvement initiatives that led to streamlined processes, reduced waste, and higher overall operational efficiency.
- Reduced costs through careful budget analysis and resource allocation optimization.
- Created a positive work environment in Glenwood that promoted high levels of morale, job satisfaction, and retention among team members.
Manager LTC-AL Coordination Centre
Fraser Health Authority
2021.05 - 2022.07
- Operated daily coordination center with Medical Health Officer to support outbreak response leads at COVID sites.
- Scheduled outbreak response leads to multiple outbreak enhanced monitoring sites in Fraser Health catchment area.
- Chaired Clinical Nurse Specialists monthly meetings and compiled reports to send to Minister of Health daily.
- Sent out Public Health notices of outbreaks and coverage provided daily.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
COVID Outbreak Response Lead
Fraser Health Authority
2020.05 - 2021.05
- Supported and guided multiple nursing homes through COVID outbreaks and enhanced monitoring protocols to ensure nursing homes were safe to come off of outbreak measures.
- Collaborated with outbreak response leads and Medical Health Officer ensuring best practices during COVID.
- Assisted nursing homes in ordering proper personal protective equipment (PPE) to protect staff and residents.
- Gathered resident and staff COVID stats and confirmed positive COVID cases with Public Health daily.
- Assisted with the development of comprehensive emergency response plans to address potential future outbreaks or public health crises.
- Aligned COVID-19 Response Assistant activities with overarching public health goals, ensuring maximum impact on community well-being and safety.
Manager Internal Medicine
Royal Columbian Hospital (6N)
2014.10 - 2018.11
- Collaborated with physicians setting up education room for resident physicians complete with computer stations and learning tools.
- Mentored nursing council leads and invited guest speakers to standing room only meetings.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
Manager Older Adult Program
Burnaby Hospital
2013.04 - 2014.10
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Managed and supported staff to provide services to 36 ACE patients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
Patient Care Manager
General Internal Medicine and Transition Unit (University of Alberta Hospital)
2011.01 - 2013.03
- Managed two 18-bed acute inpatient units, Geriatric Seniors Clinic, Family Medicine Clinic, and ACE (Acute Care of Elderly) unit
- Oversight in all aspects of operations, including staffing, budget, strategic planning, recruitment, quality improvement initiatives, and accreditation.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Championed a culture of continuous learning within the department by sharing latest research findings and best practices with colleagues.
- Site lead for medication reconciliation for University of Alberta
- Planned and opened Acute Care of Elderly unit in collaboration with Geriatrician.
Executive Director
VON
2009.01 - 2011.01
- Oversee the VON Edmonton site and later taking on Manitoba and Saskatchewan
- Delivered various programs and services in the community, partnered with businesses and funders, and managing a budget of 1.5 million dollars.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Proposal writing- awarded a $25,000 grant Canadian Women's Foundation Grant for women in crisis program.
- Awarded a $15,000 grant for Home at Last Program.
- Awarded a 5 year grant for Adult Day Care Program.
Patient Care Manager
University of Alberta Hospital
2006.01 - 2009.01
- Responsible for two 18-bed acute inpatient units, Geriatric Seniors Clinic, Family Medicine Clinic, and ACE (Acute Care of Elderly) unit
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Implemented evidence-based practices in patient care, resulting in improved health outcomes and lower complications rates.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Facilitated ongoing staff development through workshops, seminars, and mentoring opportunities.
- Increased patient safety by enforcing strict infection control measures and monitoring adherence to protocols.
- Championed a culture of continuous learning within the department by sharing latest research findings and best practices with colleagues.
Manager Home Health
Langley Health Services
2004.01 - 2006.01
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened a walk in day clinic in home health office for clients in community to get dressing changes which saved on deploying staff to multiple homes.
Manager Residential Care
Langley Health Services
2003.01 - 2004.01
- Responsible for staffing, budgeting, and overall running of 75-bed facility and 55-bed facility on same campus.
- Performed all operational duties to ensure quality of care for residents.
- Established LPN full scope duties by working with practice consultants for LPN and RN from college of nurses registration.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional, organized, and safe environment for employees and patrons
Manager Community Care
Shuswap Health Services
2002.01 - 2003.01
- Managed Community Care Nurses, Social Workers, Community Care Aides, and Adult Day Program.
- Created champions for each nursing program so that one nurse was had expertise for one particular area and could educate other nurses.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Home Support Supervisor
Community Care, Okanagan Similkameen Health Region
2001.01 - 2002.01
- Provided ongoing education and support, supervised scheduling department, and monitored delivery of client services.
- Contributed to organizational growth by identifying new business opportunities within community through networking events and outreach initiatives
- Streamlined communication between caregivers and management through regular progress reports and team meetings
- Achieved increased efficiency in service coordination by developing organized systems for record-keeping and documentation
- Performance managed 58 home support workers.
- Contributed to organizational growth by identifying new business opportunities within the community through networking events and outreach initiatives
- Reduced caregiver turnover through targeted recruitment efforts focused on hiring skilled professionals with a passion for helping others
Community/ Hospital Liaison Nurse
Okanagan Similkameen Health Region
1999.01 - 2001.01
- Identified frequent patient admissions to hospital by identifying on admission and having care plans in place to prevent unnecessary admissions.
- Fostered culture of collaboration and open communication among hospital staff, ensuring optimal coordination in addressing patients'' unique needs
- Promoted positive hospital experience for patients, addressing concerns, and providing necessary resources during their stay
- Facilitated successful transitions from acute care settings to rehabilitation facilities by effectively collaborating with external providers and advocating for appropriate levels of support based on individual patient requirements
- Supported seamless transitions of care for patients, coordinating medical records transfers, scheduling appointments, and arranging transportation as needed
- Played crucial role in reducing length-of-stay metrics through proactive intervention strategies aimed at preventing avoidable delays in care delivery or discharge processes
Residential Liaison Nurse
Managed Family Care Homes, Okanagan Similkameen Health Region
1999.01 - 2001.01
- Overseen and monitored operation of ten private family care homes in relation to social, physical, emotional, and financial aspects of care.
- Reviewed licensing standards with private operators to ensure compliance was met on monthly basis.
- Telephoned families to inform of waitlist dates for admission to LTC so waitlists were current and updated regularly.
- Maintained high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions
- Served as primary point of contact, fostering strong relationships between internal teams and external partners
Supervisor
Three Links Manor, Kelowna, BC
1996.01 - 1999.01
- Supervision and support to Health Care Aides and Licensed Practical Nurses in delivery of quality care in 82-bed intermediate care facility.
- Administration of medications, treatments and dressings for 82 residents
- Completed safety checks through out facility to ensure resident and staff safety
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes
- Mentored junior staff members in their career development, sharing knowledge from years of experience.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
Supervisor
Hawthorn Park, Private Care, Kelowna, BC
1996.09 - 1997.01
- Supervised staff and care of residents in 45-bed care unit with adjoining Residential and Assisted Living Housing units.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery
Coordinator Care Services
Assisted Living Complex, Cape Breton, Nova Scotia
1995.01 - 1996.08
- Managed Assisted Living Complex in conjunction with Regional Housing Development to ensure compliance was met
- Developed policies and procedures, coordinated and carried out services to tenants, and worked within social model of care
- Took phlebotomy course to do blood draws for residents to avoid transfers to hospital for blood work.
- Established morning coffee/social club where residents could come together daily to enhance social interaction and prevent lonliness
- Increased efficiency by streamlining coordination processes and implementing new organizational systems
Supervisor
Northside Community Guest Home, Cape Breton, Nova Scotia
1995.01 - 1996.08
- Supervised staff and care of 90-bed multi-level care nursing home.
- Reviewed residents level of care on regular basis as staffing levels and units changed when levels of care changed to extended care from personal and intermediate care.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence
Staff Nurse
Harbour View Hospital, Cape Breton, Nova Scotia
1981.01 - 1994.01
- Worked as staff nurse in various departments of care, including physical rehabilitation, acute care, extended care, Department of Veteran Affairs unit'
- Performed front line duties of administering medications, treatments and dressings to multiple acute care patients to prepare for discharge.
- Delivered focused care to 30 rehab clients so clients could gain back independence and adjust to new adaptations from disabilities.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
- Awarded 5 year grant with Veterans Affairs Canada.
Education
Masters in Health Science Management -
Charles Sturt University
AustraliaBachelor of Science in Nursing - Nursing
Saint Francis Xavier
Antigonish, NSCertificate in Rehabilitation Nursing -
Nova Scotia Rehabilitation Centre
Halifax, NSRegistered Nurse Diploma - Nursing
ST. Rita’s School of Nursing
Sydney, NSSkills
- Computer Skills- various computer software programs, outlook, word, Microsoft, Power Point, Excel
- ABOVE AND BEYOND AWARDS 2022 LTC-AL (COVID) Outbreak Response Best in Health Care Award
- Committees- Regional Geriatric Program Council (received REACH award 2007)
- Healthy Aging Collaborative
- Managing in a Unionized Environment
- Teaching for Effectiveness
- Becoming a Successful Clinical Educator
- Leadership Mastery Program- Whistler, BC
- Managing in the Middle
- Home care/ long term care working group for Industrial Cape Breton Multi-Facility Planning Team, 1996
- Member of Board of Directors for Northside Harbour View Hospital Cooperation, Nova Scotia 1995-1996- appointed by Minister of Health.
Other
Current Registration BCCNM
Personal Information
Title: RN, BScN, Masters Health Science Management
Languages
English
Full Professional
reading, traveling, family ,dog
Enjoy reading books by various authors. I plan to start my own book club for the neighbours who live on my street because we have formed friendships since we all moved here 5 years ago. My family are everything to me and we come together to celebrate special occasions. love traveling especially going on a cruise to other countries so I can decide where I would like to travel next. A favorite cruise of mine was was through the Suez canal. The other member of my family is my 14 year old Collie dog Winston, he is such a sweet boy and every one loves him.
Timeline
Interim Site Leader
Agassiz Seniors Community and Glenwood Seniors Community
2023.05 - 2023.11
Director of Care
Agassiz Seniors Community and Glenwood Seniors Community
2022.08 - Current
Manager LTC-AL Coordination Centre
Fraser Health Authority
2021.05 - 2022.07
COVID Outbreak Response Lead
Fraser Health Authority
2020.05 - 2021.05
Manager Internal Medicine
Royal Columbian Hospital (6N)
2014.10 - 2018.11
Manager Older Adult Program
Burnaby Hospital
2013.04 - 2014.10
Patient Care Manager
General Internal Medicine and Transition Unit (University of Alberta Hospital)
2011.01 - 2013.03
Executive Director
VON
2009.01 - 2011.01
Patient Care Manager
University of Alberta Hospital
2006.01 - 2009.01
Manager Home Health
Langley Health Services
2004.01 - 2006.01
Manager Residential Care
Langley Health Services
2003.01 - 2004.01
Manager Community Care
Shuswap Health Services
2002.01 - 2003.01
Home Support Supervisor
Community Care, Okanagan Similkameen Health Region
2001.01 - 2002.01
Community/ Hospital Liaison Nurse
Okanagan Similkameen Health Region
1999.01 - 2001.01
Residential Liaison Nurse
Managed Family Care Homes, Okanagan Similkameen Health Region
1999.01 - 2001.01
Supervisor
Hawthorn Park, Private Care, Kelowna, BC
1996.09 - 1997.01
Supervisor
Three Links Manor, Kelowna, BC
1996.01 - 1999.01
Coordinator Care Services
Assisted Living Complex, Cape Breton, Nova Scotia
1995.01 - 1996.08
Supervisor
Northside Community Guest Home, Cape Breton, Nova Scotia
1995.01 - 1996.08
Staff Nurse
Harbour View Hospital, Cape Breton, Nova Scotia
1981.01 - 1994.01
Masters in Health Science Management -
Charles Sturt University
Bachelor of Science in Nursing - Nursing
Saint Francis Xavier
Certificate in Rehabilitation Nursing -
Nova Scotia Rehabilitation Centre
Registered Nurse Diploma - Nursing
ST. Rita’s School of Nursing
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