Summary
Overview
Work History
Education
Skills
Timeline
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Carol McKay

Kamloops,,BC

Summary

Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.

Overview

15
15
years of professional experience

Work History

Administrative Coordinator

Lyons Landscaping
04.2024 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.

Emergency Call Taker

BC Emergency Health Services
11.2024 - 03.2025
  • Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
  • Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
  • Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
  • Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
  • Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.

Office Administrator

Arrow Environmental
01.2022 - 03.2024
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Regional Manager

Denny’s Restaurants
11.2010 - 08.2021
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Established and maintained operational standards for seven locations.

Education

Payroll Compliance Legislation -

National Payroll Institute
Toronto, ON

BBA - Human Resource Management

Thompson Rivers University
Kamloops, BC

Certificate - Emergency Management

International Academies of Emergency Dispatch
Utah, USA

Skills

  • Attention to detail
  • Time management
  • Accounts payable/receivable processing and reconciliation
  • Payroll data management for over 30 employees
  • GL coding and financial record-keeping
  • Real-time data entry in high-pressure environment
  • Recruitment and onboarding
  • Travel coordination and expense reimbursements
  • Microsoft Office Suite
  • Adobe Acrobat Pro
  • QuickBooks Online
  • 55 WPM typing speed

Timeline

Emergency Call Taker

BC Emergency Health Services
11.2024 - 03.2025

Administrative Coordinator

Lyons Landscaping
04.2024 - Current

Office Administrator

Arrow Environmental
01.2022 - 03.2024

Regional Manager

Denny’s Restaurants
11.2010 - 08.2021

Payroll Compliance Legislation -

National Payroll Institute

BBA - Human Resource Management

Thompson Rivers University

Certificate - Emergency Management

International Academies of Emergency Dispatch

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Carol McKay