Carol McCreight
Sault Ste. Marie,ON
Summary
Dedicated customer service professional skilled in problem-solving, cash handling, and team collaboration. Proven ability to enhance customer satisfaction and drive sales through effective communication and efficient transaction processing.
Reliable professional with a solid background in customer service and retail management. Excels in resolving inquiries and managing cash transactions efficiently. Committed to fostering a collaborative team culture and enhancing overall customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate/Cashier
CanadianTire
Wawa, ON
06.2003 - 08.2009
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandise displays to drive sales and improve customer engagement.
- Collaborated with team members to ensure stock availability and timely replenishment of inventory.
- Experience in the paint/plumbing and electrical departments.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Care Representative for Business Customer
Sutherland Global Service
Sault Ste. Marie, ON
09.2006 - 06.2009
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed escalated cases independently, ensuring swift resolution of complex issues while maintaining quality standards.
- Developed and maintained positive relationships with clients, contributing to increased customer loyalty.
- Managed high call volume with exceptional professionalism and efficiency.
- Collaborated with team members to improve response times and streamline support processes.
Bakery/Deli Manager
Sam's Foodline
Wawa, ON
02.2000 - 06.2003
- Supervised daily operations of bakery and deli departments, ensuring product quality and freshness.
- Implemented promotional strategies to increase sales and enhance customer satisfaction.
- Developed streamlined inventory management processes to reduce waste and improve efficiency.
- Trained and mentored staff on food safety standards and operational procedures.
- Streamlined deli/bakery operations by optimizing staff schedules and workflow processes.
- Increased bakery sales by implementing creative marketing strategies and introducing new product lines.
- When required filled in as cashier.
Education
High School Diploma -
Winston Churchill Collegiate
Scarborough Ontario Real Estate Sales Agent. - Real Estate
George Brown College
TorontoSkills
- Cash handling
- Customer service
- Time management
- Multitasking strength
- Teamwork and collaboration
- Problem-solving skills
- Reliable and punctual
- Listening skills
- Excellent people skills
Certification
- While employed at Canadian Tire I had the opportunity to complete a CPR course.
Timeline
Customer Care Representative for Business Customer
Sutherland Global Service
09.2006 - 06.2009
Sales Associate/Cashier
CanadianTire
06.2003 - 08.2009
Bakery/Deli Manager
Sam's Foodline
02.2000 - 06.2003
High School Diploma -
Winston Churchill Collegiate
Real Estate Sales Agent. - Real Estate
George Brown College