CAROL MARFO-AHENKORA
Caledon,ON
Summary
I am detail-oriented team player with strong organizational skills. I possess the ability to handle multiple projects simultaneously with a high degree of accuracy and eager to apply time management skills in various environments. Strong work ethic, adaptability and exceptional interpersonal skills are my forte. I am also adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Toronto Dominion Bank
Brampton, ON
12.2022 - Current
- Process financial transactions to reduce wait time by 20% as per standardized operating procedures with industry regulations to client satisfaction.
- Understand and determine customer specific needs and offer solutions while maintaining confidentiality.
- Resolved customer complaints quickly and professionally as well as assisting customers with product inquiries and order status update.
- Collaborated with other departments to ensure customer needs were met by engaging in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
Accountant and Administrative Assistant
Tri-Star Insurance Services Ltd
Accra, Ghana
07.2020 - 08.2021
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Supported efficient accounting operations team with high-quality administrative support.
- Collaborated with external partners to complete audits while assisting clients in determining business strategy and achieving profitability goals.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained records of accounts receivables and payables regularly by comparing them with international standards such as IFRS for compliance while interacting with clients to achieve desired outcomes.
Education
Masters Degree - Financial Accountability
York University
06-2023
Bachelor of Science - Accounting
University of Ghana
05-2017
Skills
- Critical thinking and creative problem solving
- Communication
- Attention to details and accuracy
- Client Advocacy
- Regulatory Compliance
- Account Management
- Customer Service and relations
- Organizational Skills
- MS Office
- Problem-solving aptitude
- Administrative and Office Support
- Sales expertise
Certification
Association Certified Chartered Accountants (ACCA), UK, In Progress
Certified Information Systems Auditor (CISA), In Progress
Timeline
Customer Experience Associate
Toronto Dominion Bank
12.2022 - Current
Accountant and Administrative Assistant
Tri-Star Insurance Services Ltd
07.2020 - 08.2021
Masters Degree - Financial Accountability
York University
Bachelor of Science - Accounting
University of Ghana