Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

CAROL MARFO-AHENKORA

Caledon,ON

Summary

I am detail-oriented team player with strong organizational skills. I possess the ability to handle multiple projects simultaneously with a high degree of accuracy and eager to apply time management skills in various environments. Strong work ethic, adaptability and exceptional interpersonal skills are my forte. I am also adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

Toronto Dominion Bank
Brampton, ON
12.2022 - Current
  • Process financial transactions to reduce wait time by 20% as per standardized operating procedures with industry regulations to client satisfaction.
  • Understand and determine customer specific needs and offer solutions while maintaining confidentiality.
  • Resolved customer complaints quickly and professionally as well as assisting customers with product inquiries and order status update.
  • Collaborated with other departments to ensure customer needs were met by engaging in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Referred unresolved customer grievances to designated departments for further investigation.

Accountant and Administrative Assistant

Tri-Star Insurance Services Ltd
Accra, Ghana
07.2020 - 08.2021
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Supported efficient accounting operations team with high-quality administrative support.
  • Collaborated with external partners to complete audits while assisting clients in determining business strategy and achieving profitability goals.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained records of accounts receivables and payables regularly by comparing them with international standards such as IFRS for compliance while interacting with clients to achieve desired outcomes.

Education

Masters Degree - Financial Accountability

York University
06-2023

Bachelor of Science - Accounting

University of Ghana
05-2017

Skills

  • Critical thinking and creative problem solving
  • Communication
  • Attention to details and accuracy
  • Client Advocacy
  • Regulatory Compliance
  • Account Management
  • Customer Service and relations
  • Organizational Skills
  • MS Office
  • Problem-solving aptitude
  • Administrative and Office Support
  • Sales expertise

Certification

Association Certified Chartered Accountants (ACCA), UK, In Progress

Certified Information Systems Auditor (CISA), In Progress

Timeline

Customer Experience Associate

Toronto Dominion Bank
12.2022 - Current

Accountant and Administrative Assistant

Tri-Star Insurance Services Ltd
07.2020 - 08.2021

Masters Degree - Financial Accountability

York University

Bachelor of Science - Accounting

University of Ghana
CAROL MARFO-AHENKORA