Carol MacKenzie
Fort McMurray
Summary
I am fascinated by the ways to better ourselves. Improving our skin. Creating that confidence that makes aging beautiful. I am a professional with extensive experience in customer service and administrative roles, including at Northern Veterinarian Services. Proven ability to enhance operational efficiency through effective appointment scheduling and meticulous attention to detail. Skilled in problem-solving and cash handling, consistently delivering exceptional client experiences and fostering lasting relationships.
Overview
1
1
Certification
Work History
Front Desk Receptionist
Northern Veterinarian Services
- Greeted clients and managed incoming phone calls to ensure efficient communication.
- Scheduled appointments using veterinary management software to optimize daily operations.
- Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
- Assisted in processing payments and managing billing inquiries for client accounts.
- Trained new front desk staff on standard operating procedures and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
Owner/Operator
The Posh Peasant, Home Decor Store
- Managed daily operations to ensure optimal store efficiency and customer satisfaction.
- Developed and implemented marketing strategies to promote home decor products effectively.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed sales trends to make informed purchasing decisions and improve profitability.
- Created visually appealing merchandise displays to enhance the shopping experience.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Front Desk Conveyancer
Royal LePage True North Realty
- Greeted clients and managed incoming phone calls to ensure efficient communication.
- Scheduled appointments using veterinary management software to optimize daily operations.
- Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
- Assisted in processing payments and managing billing inquiries for client accounts.
- Trained new front desk staff on standard operating procedures and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
Education
Realtor
RETI
Edmonton, AB03.2006
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
Certification
Administration, Receptionists and Customer Relations.
Sales
Upselling
Timeline
Front Desk Receptionist
Northern Veterinarian Services
Owner/Operator
The Posh Peasant, Home Decor Store
Front Desk Conveyancer
Royal LePage True North Realty
Realtor
RETI