CAROL MACKENZIE
Fort McMurray,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Reception and Client Services
Northern Veterinary Service
Fort McMurray, AB
10.2018 - 11.2022
- Managed front-end reception as first point of contact for clients, providing welcoming and informative service
- Operated a multi-line switchboard to manage incoming calls efficiently.
- Facilitating inquiries to Vet and Vet Technicians
- Assisted emotional clients by directing them to appropriate resources and support
- Monitored open inquiries and invoices to ensure timely follow-up
- Managing cash transactions and front Reception procedures
- Managed multiple tasks simultaneously in a fast-paced environment.
Customer Client Care\Receptionist
Wood Buffalo Small Animal Hospital
Fort McMurray, Alberta
2013 - 2017
- Greeted clients and their pets warmly upon arrival at the veterinary clinic.
- Managed incoming calls, addressing inquiries and directing to appropriate personnel for efficient communication.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments using practice management software for efficient time management.
- Coordinated and confirmed client appointments, maintaining organized calendar to optimize scheduling.
- Processed payments and transactions accurately at front desk, ensuring smooth client interactions.
- Maintained accurate patient records and ensured confidentiality of client information.
- Updated and recorded customer or client information to maintain accounts.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Welcomed visitors to the office, offering assistance with inquiries and directions.
- Assisted in inventory management, ensuring supplies were stocked and organized.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Addressed internal staff inquiries about office operations, providing clear and timely information.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Managed company database and ensured the accuracy of contact information.
- Assisted with onboarding of new employees by providing orientation information and support.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Office Manager and Bookkeeper
Mackenzie Kennels
Fort McMurray, AB
- Maintaining books, financial transactions, and billing
- Managing cash transactions and Reception procedures
- Executed clerical tasks to support daily operations in an office environment.
- Verified and maintained records of incoming and outgoing clients to ensure accuracy.
- Delivered exceptional customer service to enhance client satisfaction.
- Maintained and archived records systematically for efficient retrieval and organization.
Education
Some College (No Degree) - English Composition
King Edward College
Vancouver, BCSkills
- Reception and clerical support
- Administrative support
- Customer service excellence
- Data entry and organization
- Cash handling and balancing
- Relationship management
- Team collaboration
- Calm under pressure
- Communication skills
- Technological communication skills
- Conflict resolution
- General math and numeracy
- Real estate conveyancing
Summary Of Skills And Qualifications
- Fifteen years Cashier, Balancing, Reception, Data Entry, Clerical and Customer Services experience.
- Nine years experience in a Real Estate Brokerage as a Conveyancer and Realtor.
- Awards for Customer Service
- General math and numeracy skills, including handling cash accurately under extreme security
- Resourceful problem solver with excellent organizational abilities and conflict resolution skills
- Proficient in verbal, written and technological communications.
Certification
- Reception and Administration Courses 1984 and 1985
Timeline
Reception and Client Services
Northern Veterinary Service
10.2018 - 11.2022
Office Manager and Bookkeeper
Mackenzie Kennels
Customer Client Care\Receptionist
Wood Buffalo Small Animal Hospital
2013 - 2017
Some College (No Degree) - English Composition
King Edward College