Carol MacGregor
Compton
Summary
Dynamic Store Manager with proven expertise in customer service excellence and team leadership. Known for strategic problem-solving and fostering collaborative environments to drive store performance.
Results-driven professional with extensive experience in training and mentoring retail teams. Successfully enhanced store operations through strong organizational skills and a commitment to customer satisfaction, leading to improved performance and employee engagement.
Overview
12
12
years of professional experience
Work History
Store Manager
Goodwill
Long Beach, CA
10.2021 - Current
- Managed staff scheduling, ensuring adequate coverage during peak hours and events.
- Trained and developed team members in retail best practices and customer service excellence.
- Oversaw compliance with health, safety, and operational standards throughout the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
After-School Program Leader
Boys and Girls Club
Palmdale, CA
08.2019 - 08.2021
- Developed engaging lesson plans to enhance student participation and learning outcomes.
- Coordinated daily activities, ensuring a safe and supportive environment for children.
- Implemented behavior management strategies to foster positive interactions among students.
- Collaborated with parents and school staff to address individual student needs effectively.
- Monitored student safety while conducting indoor or outdoor activities.
Store Manager
Dollar Tree
San Fernando, CA
10.2013 - 04.2016
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Led team training initiatives to enhance staff skills and improve service quality.
- Implemented inventory management practices to streamline stock organization and reduce losses.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Certificate - Business
San Joaquin Valley College
Lancaster, CA10-2018
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Store merchandising
- Strategic thinker
- Recruiting and hiring
- Team building and leadership
Timeline
Store Manager
Goodwill
10.2021 - Current
After-School Program Leader
Boys and Girls Club
08.2019 - 08.2021
Store Manager
Dollar Tree
10.2013 - 04.2016
Certificate - Business
San Joaquin Valley College