Carol Liu

● Creating and executing 200+ orders annually,achieving a 98% on-time delivery rate.

● Streamlined the vendor invoicing process, reducing invoice discrepancies and improving payment cycle times by 20%, ensuring better vendor relationships and cash flow management.

● Successfully onboard 3 new international suppliers, and increased product variety by 10%.

● Improving supply chain efficiency by reducing the lead time to 4 days on average,and saving $9000 shipping costs by negotiating with freight forwarding company.

• Optimized inventory management for outdoor sports products, reducing stockouts by 10% and improving product availability, which led to a 15% increase in sales of key items.
• Successfully negotiated supplier prices and discount terms, contributing to a 12% cost reduction and enabling the launch of 3 new products.
• Reviewed and corrected purchase orders (POs), minimizing purchasing errors, which improved supply chain efficiency.
• Monitored sales trends and customer demand, leading to a 8% increase in customer satisfaction by aligning stock levels more accurately with market needs.

• Consistently achieved 120% of personal sales targets, contributing to the store's recognition as the top-performing location in the province.
• Delivered personalized customer service that resolved 95% of client concerns, resulting in a 10% increase in repeat purchase and customer satisfaction.
• Stayed up-to-date with industry trends and new product launches, improving product recommendations and driving a 20% increase in sales of newly launched products.