CAROL LEACH
Vista
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Operations Manager
Conrad Credit Corporation
08.2021 - Current
- Implementation of Regulation F
- Works with collections management team to drive continuous improvement in the collections process
- Leads daily management activities and drive process improvement events to achieve and sustain departmental goals while constantly looking to improve these goals
- Leads and manage continuous process improvement projects in the credit, collections, and contracts area for improved team productivity
- Performs annual employee evaluations in a fair and objective manner to identify any deficiencies in performance, attitude, professionalism, attendance, etc
- Leading continuous improvement efforts and provide adequate resources to the Credit and Collections
- Oversaw staff scheduling and resource allocation for project needs.
- Developed and implemented operational policies to enhance productivity.
- Coordinated cross-departmental communication to streamline processes.
- Trained and mentored team members on best practices and procedures.
- Maintained compliance with industry regulations and company standards effectively.
- Ability to work closely with Sales to ensure credit and collection guidelines are adhered to and quickly resolve issues
- Strong systems skills and the ability to collect and analyze historical data to provide meaningful business analysis reports/trends and continuously apply findings to enhance business processes
- Conduct meetings with sales staff to address and review accounts receivable issues
- Ability to communicate effectively with internal and external customers
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with regulatory requirements and internal policies.
- Reviewed and updated compliance documentation regularly for accuracy.
- Monitored changes in regulations and advised on necessary adjustments.
- Assisted in internal audits to evaluate adherence to compliance standards.
Billing and Finance Supervisor
Conrad Acceptance Corporation
02.2019 - Current
- Maintained account and portfolio delinquencies
- Accessed accounts for collection escalation
- Coordinated audits and reviewed financial statements for accuracy.
- Led training sessions to enhance staff knowledge on financial systems.
- Implemented risk management strategies to safeguard company assets.
- Reviewed contracts to ensure alignment with financial regulations and policies.
- Conducted regular meetings with finance staff to review performance objectives and goals.
- Developed and implemented financial policies and procedures to ensure compliance with regulatory requirements.
- Actively participated in special projects related to business strategy development or restructuring initiatives.
- Assisted senior management with strategic planning initiatives related to long-term growth plans.
- Processed payments and set up payment plans
- Contacted Clients with consumer requests
- Resolved consumer complaints, including BBB, CFPB, and Attorney General
- Supervised a team of Customer Services Representatives
- Assisted in the onboarding of new business from sales
Data Entry Clerk
Conrad Acceptance
Escondido
09.2019 - 09.2020
- Entered data accurately into company database for client transactions.
- Reviewed documents for completeness and corrected discrepancies as needed.
- Maintained organized filing system to support data retrieval processes.
- Utilized software tools to ensure efficient data processing and entry tasks.
Customer Service Representative
Conrad Acceptance Corporation
09.2018 - 02.2019
- Main point of contact for consumers
- Processed payments and set up payment plans
- Resolved consumer complaints
- Updated and managed consumer accounts
Education
General Studies -
PALOMAR COLLEGE
High school or equivalent -
ESCONDIDO HIGH SCHOOL
Escondido, CA 08.2003 - 05.2007
Skills
- Process improvement
- Data analysis
- Compliance management
- Resource allocation
- Financial oversight
- Project management
- Team leadership
- Policy development
- Risk management
- Cross-department coordination
- Effective communication
- Conflict resolution
- Employee training
- Performance evaluation
- Strategic planning
- Process automation
- Budgeting and cost control
- Finance background
- Contract development
- Health and safety compliance
- Complex problems analysis
- Policies and procedures implementation
- Financial and cash flow analyses
- Business administration
- Business and operations management
- Compliance auditing
- Budget management
- Data interpretation
- Contract negotiation
- Systems integration
- Training and mentoring
- Performance reviews
- Data entry
- Software utilization
Timeline
Operations Manager
Conrad Credit Corporation
08.2021 - Current
Data Entry Clerk
Conrad Acceptance
09.2019 - 09.2020
Billing and Finance Supervisor
Conrad Acceptance Corporation
02.2019 - Current
Customer Service Representative
Conrad Acceptance Corporation
09.2018 - 02.2019
High school or equivalent -
ESCONDIDO HIGH SCHOOL
08.2003 - 05.2007
General Studies -
PALOMAR COLLEGE