Carol Lau
Calgary,AB
Summary
Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences. Driven professional with a track record of enhancing quality control and attention to detail at Hoya Vision Care. Skilled in managing complex administrative functions and improving operational efficiency.
Overview
16
16
years of professional experience
Work History
Lab Technician
Hoya Vision Care
01.2019 - Current
- Receive both surfaced and stock lenses
- Receive and bin frames from accounts
- Data entry of faxes received into DVI
- Trace received frames
- Layout all single vision and progressive lenses
- Block lenses for edging process
- Edge lenses
- Quality assurance on finished jobs
- Ship jobs to accounts via couriers
- Process jobs from Combobulator
Property Management Administrator
Grand Realty & Management
06.2016 - 01.2019
- Provided customer service between landlords and tenants
- Arranged appointments with tenants for vendors
- Scheduled appointment move in and out with tenants
- Transferred monthly rental to and from landlords and tenants
- Explained and signed legal document with tenants
- Prepared yearly and monthly income statements for landlords
Office Administrator/Receptionist/Bookkeeper
National Collision Works
07.2008 - 05.2016
- Answered phone calls and greeted customers
- Input invoices into Quickbooks for vendors
- Made deposits (insurance cheques) to company accounts
- Reconciled bank monthly statement
- Organized files and finalize invoices to insurance companies
- Ordered OEM and non-OEM parts through different dealers
- Arranged rental reservations for the insured during repairs
- Converted estimates into repair orders
- Queries to both customers and insurance companies
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Legal Assistant Certificate
Southern Alberta Institute of Technology
Calgary, AB01.2008
C.A.P.P.A. Certificate
Southern Alberta Institute of Technology
Calgary, AB05.1996
Marketing Diploma
Southern Alberta Institute of Technology
Calgary, AB04.1992
Skills
- Quality Control
- Attention to Detail
- Positive Attitude
Languages
English
Chinese (Cantonese)
Timeline
Lab Technician
Hoya Vision Care
01.2019 - Current
Property Management Administrator
Grand Realty & Management
06.2016 - 01.2019
Office Administrator/Receptionist/Bookkeeper
National Collision Works
07.2008 - 05.2016
Legal Assistant Certificate
Southern Alberta Institute of Technology
C.A.P.P.A. Certificate
Southern Alberta Institute of Technology
Marketing Diploma
Southern Alberta Institute of Technology
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